Administrative / Office Assistant

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Office Assistant

We are seeking a highly organized and detail-oriented Office Assistant to support daily administrative operations in a dynamic, fast-paced environment. This role requires someone who excels at providing exceptional customer service, communicates clearly and professionally, and enjoys helping others. The ideal candidate will be proactive, dependable, and able to balance multiple priorities while maintaining accuracy and professionalism.

Role Overview

We are looking for a dependable and proactive Office Manager to keep our daily operations running smoothly. In this role, you will be the friendly face of our office, supporting our leadership team and ensuring our clients receive great service.

Key Responsibilities 2. Executive & Administrative Support 3. Finance & Vendor Coordination 4. Inventory & Procurement

• Communications & Dispatch Support
• Serve as the primary point of contact for incoming calls, ensuring a professional and welcoming client experience
• Create and route service tickets within our system; potentially serving as a backup for the Service Dispatcher during peak times
• Disseminate internal communications and follow up on directives from the GM and SM to ensure tasks are completed across the team
• Act as administrative assistant to the leadership team by managing schedules and assisting with special projects
• Prepare and assemble professional packets for Client Strategic Business Reviews (SBRs) and marketing initiatives
• Manage facilities, including office supplies, snacks/lunches, and general office upkeep
• Coordinate and plan staff events and team-building activities
• Interface with clients and vendors to handle escalations for AR/AP
• Receive and process incoming checks for the Finance department
• Manage vendor relationships and work with providers to obtain software renewal quotes and prepare client-facing quotes
• Assist in the onboarding process for new employees, ensuring they have the necessary tools and information from day one
• Maintain accurate inventory counts for both internal stock and client-specific equipment
• Oversee the ordering of hardware and software, with the potential to grow into a primary Procurement role

Required Skills & Qualifications

• Confident Communication: You must be comfortable following up with team members on tasks and communicating effectively with high-level vendors and clients
• Adaptability: A "no task is too small" attitude with the ability to switch gears quickly in a fast-paced MSP environment
• Technical Literacy: Proficiency with office software; experience with MSP tools (PSA/Ticketing systems) is a plus
• Organizational Excellence: Ability to manage physical inventory, digital quotes, and executive calendars simultaneously
• Customer Service Focus: A professional demeanor that reflects our brand in every interaction

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401(k) company match
• Flexible vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Membership Subsidy
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing certifications
• Flexible vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days

Physical Demands And ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• This is a largely sedentary role. The employee is frequently required to sit/stand for long periods and work on a computer
• The employee must be able to verbally communicate effectively with clients, employees and management to address questions and resolve issues. This involves talking, hearing, and understanding
• This position requires the regular use of a laptop computer and other office equipment. The employee must be able to operate a keyboard and other devices for extended periods
• The employee may be required to occasionally lift or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus

Americans With Disabilities Act (ADA) Statement

Our company complies with the ADA and provides reasonable accommodations to qualified individuals with disabilities in all aspects of employment, including the application process, interviewing, and job performance. If you need a reasonable accommodation to perform the essential functions of the job, please contact us.

Equal Opportunity Employer

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.

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