Guest Experience Manager The Hythe a Luxury Collection Resort

Guest Experience Manager The Hythe a Luxury Collection Resort

Location: Vail, CO, US Company: Vail Mountain Shift Type: Year Round

Create Your Experience of a Lifetime! Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world. With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success. Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Benefits Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons MORE employee discounts on lodging, food, gear, and mountain shuttles 401(k) Retirement Plan Employee Assistance Program Excellent training and professional development Referral Program Full Time roles are eligible for the above, plus: Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours) Free ski passes for dependents Critical Illness and Accident plans

Job Summary: The Guest Experience Manager plays a vital role in delivering highly personalized, seamless service that distinguishes The Hythe, a Luxury Collection Resort from any other. From pre-arrival to post-departure, the Guest Experience Manager discreetly manages every detail of the guest experience, anticipating needs and ensuring impeccable standards. Their professionalism, attention to detail, and flawless presentation reflect the heritage and elegance of The Hythe, a Luxury Collection Resort. Every action, word, and appearance contributes to creating a lasting impression and embodying The Hythe, a Luxury Collection Resort's unique identity and core values. Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Experience Manager and handles the tracking of service issues. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.

Job Specifications: Starting Wage: $58,461.98 $65,358.10 Employment Type: Year Round Shift Type: Full Time hours available Minimum Age: At least 18 years of age Housing Availability: Yes

Job Responsibilities: Provides friendly, professional, and personalized assistance to all guests, anticipating their needs and maintaining attention to detail. Builds strong rapport with guests, tracking preferences, history, and special requests to ensure a tailored experience. Ensures all services, suites, and amenities meet The Hythe, a Luxury Collection Resort, Brand Standards. Handles pre-arrival engagement, check-in/out, reservations, billing, and internal communication via Lightspeed and GXP systems. Provides concierge services, including restaurant bookings, ticketing, transportation, and other guest requests. Promotes and cross-sells resort outlets while adhering to hotel policies, SOPs, and company procedures. Maintains comprehensive knowledge of suite services, amenities, F&B venues, spa, and hotel standards to offer optimal guest recommendations. Ensures proper telephone etiquette and professional presentation in line with LQA and the Luxury Collection standards. Coordinates with all departments, including housekeeping and lost & found, to deliver consistent and exceptional guest service

Management Competencies Leadership Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding. Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution Building and Contributing to Teams - Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members. Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

Building Relationships Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. Generating Talent and Organizational Capability Organizational Capability - Evaluates and adapts the structure of team assignments and work processes to best fit the needs and/or support the goals of an organizational unit. Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. Learning and Applying Professional Expertise Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others. Business Acumen - Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach team, business, and administrative challenges.

Job Requirements: Analytical Skills Learning Decision-Making Problem Solving Computer Skills Arithmetic Computation Interpersonal Skills Customer Service Orientation Interpersonal Skills Team Work Diversity Relations Communications English Language Proficiency Communication Listening Applied Reading Writing Personal Attributes Integrity Dependability Positive Demeanor Presentation Adaptability/Flexibility Stress Tolerance Initiative Organization Multi-Tasking Time Management

The expected pay range is $58,461.98 $65,358.10. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors. In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers. Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law. Requisition ID 513812 Reference Date: 03/07/2026 Job Code Function: Front Office