Service Business Development Coordinator

Job Description

Job Description

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Olathe Automotive Group. We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. We set each member up for success by providing comprehensive, highly-specialized training for each position within our organization, complete with on-the-job training and ongoing personal development.

Position Overview: As a BDC Representative, you will be a point of contact for our customers, providing them with exceptional service and assistance. You will be responsible for handling incoming service inquiries, scheduling appointments, and ensuring a smooth and efficient service process. Your ability to communicate effectively, build rapport with customers, and pay attention to detail will be key to your success in this role.   

Benefits:

• Health, Dental, and Vision Insurance 

• Company-paid life Insurance 

• 401k with Company Match  

• Paid Personal Days  

• Paid Vacation Days 

• Paid Holidays 

• Paid Volunteer Day 

• New Car Discounts 

• RV Discounts for renting and buying 

• Discounts on Products and Services  

Responsibilities

• Answer customer calls and set service appointments

• Serve as a receptionist to greet walk-in customers and direct them to the appropriate team members for further assistance

• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates

• Provide customers with initial product information and direct them to the appropriate dealership resources

• Assist customers with rental car contracts, rental pick-ups and returns

• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Qualifications

• At least one previous role based in customer service experience

• Excellent teammate with collaborative attitude and eagerness to improve

• Prompt and courteous demeanor

• Positive and hardworking personality

• Strong computer skills

• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.