Service (& Parts) Manager

Job Description

Job Description

Reports to: Operations Manager

Essential Duties and Responsibilities:

· Manage Parts and Service Team

· Hire and train employees – follow procedures, create procedures using continuous improvements.

· Using Core values to Lead Manage and hold team accountable

· Communicate to team and management status of operation

· Use EOS tools to assist with the development of both self and employees.

· Using reviews, and reports

· Assure Policies Followed by all (To include HR, Safety, Parts, Service and Customer Service)

· Maintain Safety standards to Local, State and Federal requirements

· Lead team through fair work practices and hold team accountable as needed

· Maintain Branch grounds to provide a safe and organized facility to our workers

· Daily Operations - Work to provide Excellence in Delivery, Service and Parts

· Techs are managed/Trained to assure maximum billable time while being fair to our customers

· Parts teams are managing customers efficiently and effectively

· Warehouse staff follow procedures and effectively supplies customer needs.

· Assure Revenue is generated = Invoicing and down payments completed on time

· Provide appropriate corrective actions that improve the business

· Set and Achieve Sales targets

· Assure weekly, monthly and quarterly goals are understood and communicated to team

· Documenting and resolving issues that arise

· Manage inventory (equipment and parts) per corporate standards and goal set yearly

· Assure inventory levels are properly maintained

· Audit branch inventories to assure processes are followed

· Work with other branches to maintain appropriate inventories

· Maintain Budgets and P/L for facility

· Assure every effort is made to minimize costs associated with branch expenses

· Labor

· Purchasing

· Team efficiency

Education and/or Work Experience Requirements:

· High School diploma or equivalent

· Minimum 5 years with managing a team

· Exhibits TCM’s Core Values. (Team Player, Responsible, Respectful and Does what is right)

· Excellent verbal and written communication skills, including ability to effectively communicate

· Proficient (MS Office – Word, and Outlook with preferred knowledge of SAP or similar database.

· Must be able to work under pressure and meet deadlines, while maintaining a positive attitude

· Ability to work independently and to carry out assignments to completion

· Experience with data base entry, Prefer experience with SAP

· Must Pass both Criminal background check and 5 panel drug test.

Physical Requirements:

· Ability to perform the essential job functions consistently safely and successfully with the OSHA

· Must comply with PPE requirements (wear a good leather work boot)

· Ability to maintain regular, punctual attendance consistent attendance

· Must be able to lift and carry up to 50 lbs.

· Must be able to talk, listen and speak clearly on telephone

Thomas Concrete Machinery is a family owned and operated concrete equipment dealer that has been proudly providing comprehensive equipment, parts, and services to customers throughout the state of Florida since 1983. With locations currently located in Miami, Tampa, and Orlando and the goal to expand to other locations in the future, Thomas Concrete Machinery provides the concrete industry with the best available resources and equipment available in the market.

Company Description

Thomas Concrete Machinery is a family owned and operated concrete equipment dealer that has been proudly providing comprehensive equipment, parts, and services to customers throughout the state of Florida since 1983. With locations currently located in Miami, Tampa, and Orlando and the goal to expand to other locations in the future, Thomas Concrete Machinery provides the concrete industry with the best available resources and equipment available in the market.\r\n\r\nEver since we first opened our doors in 1983, we have followed the same core values of integrity, professionalism, quality, fairness, and complete solutions that our customers can still rely on today.