Office Assistant, Refugee Services

Position Details

Office Assistant – Refugee Services (Temporary)

Detroit, MI$25.00/hour | Temporary Assignment (Approximate 3 months)

Bilingual in Arabic strongly preferred

Make an Impact Where It Matters Most!

Join our Refugee Services team and play a vital role in creating a welcoming, safe, and efficient environment for individuals and families building new lives. As an Office Assistant , you’ll be the heartbeat of daily operations—supporting staff, clients, and community partners through exceptional organization and service.

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Provides general office, receptionist and clerical assistance provides front desk oversight, office operations coordination, facilities and IT issue management, inventory control, donation oversight, and staff engagement support to ensure a safe, organized, and efficient office environment.

Duties and Responsibilities

• Maintain current knowledge of Samaritas’ programs, services and key employees in order to accurately inform and refer persons requesting service and information.
• Perform receptionist duties including answering telephone, routing calls and taking messages, greeting and assisting visitors as required. 
• Perform clerical functions such as email correspondence, word processing/typing, assisting with collating packets and mailings, mail sorting and distribution, copying, faxing, ordering supplies, and other general office duties, as required.
• Coordinating client reception with front Office Assistant.
• Coordinating conference room schedules and conducting facility walkthroughs for cleanliness and functionality.
• Create and maintain filing systems relevant to office functions.
• Vouchering invoices, as requested, on a daily/regular basis.
• Submitting service tickets for issues or equipment needs.
• Provide back up for support staff.
• Serves as a gatekeeper for donations.
• Coordinate or assist with scheduling meetings and general office events, arrange for refreshments/lunches, as requested.
• Self-motivated with ability to work independently.
• Coordinates staff activities and connections.
• Assist with special projects and requests, as needed.

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Job Qualifications

Education, Training, and Licensure/Certification

• High school diploma or equivalent.
• Associate’s degree desired.

Experience

• One year office administration experience
• Biliingual in Arabic strongly preferred (Dari and Pashto)

Knowledge Skills and Abilities

• Ability to read, speak and write fluently. Strong oral and written communication skills.
• Excellent customer service skills; ability to respond to and appropriately handle telephone calls, inquiries and implement follow-up with the goal to be best in class with excellent customer service, externally and internally.
• Ability to effectively utilize various Microsoft computer software applications, i.e. Word, Excel (basic knowledge), Outlook, OneDrive, and other software programs.
• Ability to prioritize, organize and implement tasks and projects with minimal assistance.
• Ability to display compassion and sensitivity in all situations, being mindful of the Samaritas mission of serving people as an expression of the love of Christ.
• Ability to adhere to agency confidentiality policy.

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