B2B Admin - CVG

B2B Administrator

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.

By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.

With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord's end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.

Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

We are seeking a highly organized and detail-oriented B2B Administrator to join the team in our fulfillment center. As a B2B Administrator, you will play a crucial role in overseeing and optimizing the Business-to-Business (B2B) process, ensuring smooth operations and efficient order fulfillment.

Responsibilities:

• Routing and Scheduling: Manage the end-to-end B2B process, including routing incoming orders and efficiently scheduling pickups in collaboration with our valued business partners.
• Be the driving force in coordinating the order closing process within our WMS, ensuring timely and accurate fulfillment.
• Print orders and required documentation in relation to those orders (Labels, pick sheet, packing instructions, etc).
• Create BOLs for outbound freight orders.
• Utilize and maintain our integration platform to seamlessly connect with B2B partners and streamline data exchanges.
• Serve as the primary point of contact for B2B inquiries, addressing concerns, and fostering positive relationships with our partners.
• Perform regular quality checks to verify order accuracy and compliance with established standards, taking corrective actions when necessary.
• Identify areas for improvement in the B2B workflow and proactively implement efficient solutions to enhance productivity.
• Accurately record and maintain relevant B2B data, generating reports to assess performance and inform decision-making.
• Collaborate with cross-functional teams, including warehouse staff and logistics specialists, to ensure seamless integration of B2B processes.

Requirements:

• Previous experience in B2B administration, logistics, or supply chain management is preferred.
• Experience working with different routing systems (Logicbroker, Bluejay, Target TMS)
• Proficient in using WMS and integration platforms; familiarity with data analysis tools is a plus.
• Excellent verbal and written communication skills, with the ability to liaise effectively with both internal teams and external partners.
• Strong organizational abilities to manage multiple tasks, prioritize effectively, and meet deadlines in a fast-paced warehouse environment.
• Meticulous attention to detail to ensure accuracy and quality in B2B processes.
• Proactive problem-solving skills, capable of quickly addressing issues and implementing solutions.
• Ability to prioritize multiple tasks in order to meet deadlines.
• A collaborative and adaptable team player who can thrive in a cooperative work environment.
• Willingness to work occasional extended hours or weekends based on business needs.
• May regularly lift and/or move up to 50 pounds, and frequently lift and/or move up to 75 pounds.
• Able to transport up to 20 lbs
• Able to perform basic mathematical calculations
• Able to build solid, effective working relationships with others
• Able to constructively work under stress and pressure when faced with high workloads and deadlines
• Able to effectively use relevant material handling equipment (i.e forklifts)
• Able to express ideas clearly and convey necessary information
• Able to work in a Distribution center environment which includes exposure to work at varying heights; varying temperatures; moderate and consistent noise levels