Account Supervisor - Court Orders and Levies/National Subpoena Process

Job Description

Join JPMorganChase as an Account Supervisor and be the first point of contact for clients, delivering exceptional service for complex products. Your innovative approach and conflict management will drive team success and align with business goals. Mentor and coach your team, fostering strategic thinking and effective task delegation. Make impactful decisions within defined practices, with opportunities for growth and support from experienced professionals.

As an Account Supervisor - COAL/NSP Team within JPMorganChase, you will be the first line of contact for our clients, providing exceptional customer service for our complex products and services. Your role will involve leveraging your advanced data analytics skills to interpret and communicate data requirements, ensuring continuous insight into our operations. You will also utilize your advanced computer literacy to solve problems and communicate effectively in a professional setting. Your ability to manage conflicts, innovate, and write precise instructions will be crucial in this role. Additionally, you will be expected to mentor and coach your team, delegating tasks effectively and promoting strategic thinking. Your work will have a significant impact on our team's goals and performance, and you will be expected to make decisions guided by defined practices and procedures. Your role will be subject to regular review by more experienced professionals, and you may manage a single team where central support is provided.

Job responsibilities 

• Analyze and interpret complex data sets to provide continuous insight into account services operations, utilizing advanced data analytics skills. 
• Handle high-touch client base, addressing inquiries, processing transactions, and troubleshooting problems using advanced customer service skills. 
• Identify and resolve conflicts that may arise in client interactions, employing advanced conflict management strategies. 
• Utilize advanced computer literacy skills to optimize operational processes, ensuring efficient and effective service delivery. 
• Guide team members in their professional development, providing coaching and mentoring while delegating tasks effectively. 

 

Required qualifications, capabilities, and skills  

 

• Baseline knowledge or equivalent expertise in data analytics, with the ability to develop and interpret models for complex data sets. 
• Proven experience in a customer service role, with a focus on managing high-touch client interactions and resolving conflicts. 
• Advanced computer literacy, with proficiency in using technology to optimize operational processes and communicate effectively. 
• Demonstrated ability to innovate and challenge the status quo, with experience in generating new ideas and executing solutions that add value. 
• Experience in a supervisory role, with the ability to coach and mentor team members, delegate tasks effectively, and promote strategic thinking.

 

Preferred qualifications

 

• Experience supporting more than one CCB Operations Function/Line of Business. 

 

Additional Information

 

• Work Schedule: Monday - Friday 10am-7pm; weekend rotation
• Hybrid
• This position requires that you attend the training as scheduled. The hours may not coincide with your regularly scheduled hours. 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.