Help Desk Analyst

InstantServe LLC

IT Support Consultant (Remote - Denver, CO Residents Only)

Qualifications

Bachelor's degree or equivalent professional experience
Strong background in:
- Help Desk / IT Support
- Customer Support & Customer Service
- Active Directory
- Computer Networking
- Troubleshooting & Analytical Skills
Experience with imaging, deployment, and desktop support
GHOST 8.0+ experience required; FOG experience is a plus

Position Summary

This role supports the Information Technology Services (ITS) team and is responsible for providing high-quality technical support for hardware, software, and networking issues. The consultant will interact with customers and vendors both over the phone and in-person to resolve a wide range of technical problems.

The position includes statewide support for:

2,800+ desktops
100+ laptops
400+ networked multifunction devices and printers
across multiple Colorado locations.

Duties & Responsibilities

Desktop Support & Imaging

Perform extensive imaging and deployment of desktops and laptops
Utilize GHOST 8.0 or higher (required) and optionally FOG for imaging
Diagnose and resolve PC hardware/software issues using a variety of diagnostic tools
Rebuild systems and reconfigure user-specific settings

Software & System Support

Install, update, and maintain software of moderate complexity
Configure and install terminal emulation tools for host system access

Networking & Infrastructure Support

Assist with installation, modification, and maintenance of network components
Support LAN environments and troubleshoot basic networking issues
Support system hardware/software upgrades and enhancements

Customer & Vendor Interaction

Provide exceptional customer service while troubleshooting issues
Communicate and coordinate with vendors to resolve technical problems
Respond to technical concerns both remotely and on-site as needed

Apply

Vacancy posted 15 hours ago

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