IT Helpdesk Technician

Job Description

Job Description

About KaufmanIT

KaufmanIT, Inc., founded in 2010, is a growing and fast paced IT services company located in Irvine, CA. We take a methodical approach to providing reliable technology support. Our primary focus is to work with our clients to understand their needs and determine the most efficient, cost-effective, reliable and secure solutions. We work to assess our client’s current environments and understand their needs. We design, architect, implement and maintain client’s environments in fashion, engineering, legal, financial, non-profit and professional services among other industries. Our goal is to increase productivity, improve security, reduce costs and provide the greatest level of service all while staying focused on learning about the most current technologies and how they can be applied to further the goals of the organizations we work with.

We are seeking a detail-oriented, thorough, and organized Helpdesk Technician to join our growing team whose primary focus will be in the areas of computer operations, user and desktop support (hardware and software.) The position provides first and second level help-desk support to small and medium sized businesses.

This position will include identifying user problems and delivering effective support services. Responsibilities include identifying, documenting and troubleshooting user issues to resolution and maintaining customer satisfaction. Candidates must focus on relationship management and have the ability to coordinate with the required resources to respond to complex IT requirements.

KaufmanIT is looking for technicians with the drive and determination to help us support our excellent client base. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment. If you have the experience and a desire to learn and grow, then we would love for you to apply.

What does the job entail?

• Providing remote and onsite support
• Antivirus/Antimalware updates, run scans and remove viruses/malware
• User Setups: create new user accounts, configure workstations
• Workstation Support: install and update software, troubleshoot errors
• Server Support: install and update software, troubleshoot errors
• Troubleshoot general network infrastructure problems including networking equipment, printers, PC/Server hardware, etc.
• Learn about work with various technologies (Azure, Windows Server, Office 365, Exchange, SharePoint, Hyper-V, VMware, networking, etc.)
• Responsible for documenting solutions to problems and developing guides
• Administrative Support: prepare documentation, assist with administrative tasks
• Other duties may be added as defined

What are the skill sets, qualities and experiences required for this job?

• Strong technical competency with Windows based PCs and Mac’s
• Must have experience with: Windows 10, Windows 7, Windows Server
• Strong understanding of PC and Mac troubleshooting
• Understanding of and IT technologies and terminology
• Must have the ability to handle multiple tasks and priorities
• Able to plan, schedule, and effectively communicate with staff and clients
• Must have a customer service-oriented attitude
• Must be detail-oriented
• Must have strong interpersonal communication and team-based skills
• Must have strong documentation skills
• Must have exceptional oral and written communication skills
• Basic knowledge of computer hardware, software and equipment
• Being a self-starter as well as a problem-solver

Applicant must have/be:

• Available to work full-time
• Professional and reliable
• Outgoing personality
• Ability to provide top level customer support
• Strong verbal, written and organizational skills
• Flexible schedule as some work must be done after hours or on weekends
• Ability to lift up to 50 and be able to access tight spaces (under desks, in server closets, etc.)
• Strong desire to learn new technologies

The following are not required but would be a plus:

• MCITP, MCTS, CCNA, A+, Network+ or similar certification(s)
• Experience with ConnectWise or similar ticketing system
• Experience with Labtech or similar RMM tool
• College degree
• IT Helpdesk Service: 1 year
• Apple Mac Experience

This position is for someone that has a passion for computers, networking, and solving problems. You must have a strong desire to learn and grow professionally. Possibility for upward movement with proven growth.