ServiceNow Senior Automation Engineer

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Regular or Temporary:

Regular

Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

The ServiceNow Automation Platform Engineer serves as the technical engineering lead for AI, automation, platform modernization, and engineering productivity across the ServiceNow ecosystem. This role is responsible for identifying, designing, and implementing scalable automation and AI-driven capabilities that streamline engineering workflows, reduce manual effort, improve platform reliability, and accelerate delivery outcomes.

The engineer develops reusable automation frameworks, intelligent workflow patterns, deployment automation, AI-enabled platform capabilities, governance validation, and developer enablement capabilities that support secure, compliant, and scalable platform operations. Working closely with Product, Engineering, Architecture, and business stakeholders, this role leverages automation, generative AI, observability, and platform engineering best practices to enhance user experiences, strengthen controls, improve operational efficiency, and drive continuous innovation across the ServiceNow platform.

Success is measured through increased automation adoption, measurable productivity gains, improved platform performance and reliability, stronger governance adherence, reduced delivery risk, and accelerated realization of business value.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Implements software architecture and engineering approaches for complex initiatives within the job area, contributing to technical plans and working to achieve operational targets with major impact on results.
2. Adopts and refines advanced software engineering standards, practices, and governance mechanisms for the job area, influencing how multiple teams improve quality, reliability, and delivery.
3. Collaborates with senior engineers, product partners, and architecture teammates to shape technology approaches for the domain, providing deep technical insight and proposing solution patterns that inform local roadmaps and priorities.
4. Leads the end-to-end technical design and implementation of scalable, secure, and highly available software solutions for the job area, producing patterns and examples that other technical professionals can follow.
5. Independently troubleshoots and resolves complex technical issues in the area of responsibility, designing innovative architectures and performance, reliability, and scalability improvements that advance business objectives.
6. Provides ongoing technical guidance, coaching, and training to other engineers, delegating and reviewing work from lower-level technical professionals and raising the technical bar through design reviews and knowledge sharing.
7. Evaluates emerging technologies and techniques relevant to the job area, building prototypes and solution concepts that contribute measurable input into new features, products, or capabilities.
8. Contributes to the development of long-term technical goals and plans for the area of responsibility through well-reasoned recommendations, design proposals, and implementation experience.
9. Leads large or complex initiatives within the job area, coordinating and delegating technical work that may span outside the immediate team, and ensuring cohesive, high-quality outcomes with limited supervision.

Qualifications
Required Qualifications
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree in Computer Science, Software Engineering, or related field.
2. Minimum of 7 years of professional experience in software development.
3. Deep knowledge of multiple programming languages, software architecture, and design principles.
4. Deep understanding of software development lifecycle, testing, deployment, and security practices.

Preferred Qualifications

1. Deep expertise in ServiceNow platform administration and development

2. Experience with ServiceNow upgrades and Automated Test Framework (ATF)

3. Platform performance optimization experience

4. Experience with observability and telemetry

5. Knowledge of ServiceNow security architecture

6. Experience in regulated environments (SOX/FFIEC)

7. API design and integration experience

8. Experience identifying automation opportunities and translating them into scalable ServiceNow workflow, engineering, or operational automation solutions

9. Experience designing reusable automation frameworks, workflow patterns, deployment automation, or developer enablement capabilities

10. Knowledge of ServiceNow automation capabilities such as Flow Designer, IntegrationHub, Automation Engine, Automated Test Framework, workflow automation, or related platform automation tools

11. Experience implementing automation for governance, compliance validation, platform controls, audit readiness, or release/deployment quality

12. Experience supporting high-scale environments

The annual base salary for this position is $130,000 - $150,0000.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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