Intensive Care Coordinator (Brookings, Oregon)

Brookings, OR, US

3 days ago Requisition ID: 1231

Salary Range: $24.00 To $27.00 Hourly

Intensive Care Coordinator at AllCare Health with the Population Health department in Brookings, Oregon

We Are Seeking Qualified Candidates to Join Our Team!

AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

Summary of the Position

This position is responsible for identifying social determinants of health needs for all AllCare Medicaid, Medicare, and Medicare dual eligible members of all ages, assisting in navigating the community-based network of services, providing benefit education, facilitating communication between the member and their providers, and assisting in member development of a self-management plan by performing the following duties.

Essential Duties

• Assessment, planning, implementing, coordinating and requesting services required to meet member’s health care needs to ensure timely access to medical, behavioral health, and community services and to ensure that all services are provided within HIPAA guidelines.
• Acts as an advocate for members in problem resolution and facilitates collaboration with the interdisciplinary care team (ICT) in order to assist members to develop a knowledge base that will allow self-reliance.
• Conducts thorough planning to determine and document specific objectives, goals, and actions to meet the member’s identified needs, including re-evaluation of the individualized care plan (ICP).

Job Duties

• Assumes responsibility for a mixed acuity case load.
• Conducts engagement activities and provides benefit information to members including those with mental health, physical health, and oral health care needs.
• Facilitates consents and gathers clinical information.
• Acts as a key liaison in keeping lines of communication open between members, the ICT, provider, behavioral health, chemical dependency vendor, and/or DHS caseworker.
• Refers members and collaborates with internal staff from the Enrollment, Member Services, Utilization Management, and Quality Management Departments.
• Facilitates communication and coordinates community support and social service systems to ensure continuity of services.
• Ensures accurate and complete Care Management System documentation.
• Provides care coordination in a variety of settings as the need dictates (i.e., in the office, provider offices, other healthcare facilities, and member homes).
• Develops and maintains a strong information base of community resources.
• Demonstrates boundaries regarding confidentiality and personal relationships.
• Assess member learning style and develops teaching approaches appropriate to reading and comprehension skills.
• Helps members choose actions that will bring goals and objectives to completion in a timely manner.
• Collaborates with providers of care to ensure appropriate access to services and follow up on the results of referrals.
• Assists as needed in quality initiatives for the department.
• Coordinates care needs for the Dual Special Needs Population (DSNP) member to ensure compliance with the Special Needs Model of Care (SNP MOC).
• Prepares for and participates in all required DSNP trainings, education, and member audits.
• Participates in initial, annual, and ongoing trainings.
• Acts as preceptor during the onboarding of new hire employees.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from care coordination leaders.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Other duties as assigned.

On Call Responsibilities

This position requires on-call responsibilities. During on call shifts, this role is either waiting to be engaged or in an engaged state. Schedules are provided in varying formats to ensure qualified personnel is available during our business requirements, for each area of responsibility. Required on call times may change throughout the year depending on business needs.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Clinical Supervision

This position receives clinical supervision from an assigned clinician. Supervision needs will be evaluated based on clinical experience and performance.

Job Requirements

May require the use of personal vehicle for local travel (subject to mileage reimbursement).

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education

High school diploma or general education degree (GED).

Experience

Six months to one-year related experience and/or training in related field is required. Working knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.

Certificates, Licenses, and/or Registrations

• Valid Oregon Driver’s License and vehicle insurance.
• Mental Health First Aid Certification or willing to become certified within 90 days of hire.
• Traditional Health Worker certification through OHA is preferred (Requires NPI number).

Technical Skills

• Familiarity with the Healthcare industry.
• Excellent organization and time-management skills.
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
• Knowledge of and compliance with HIPAA regulations.
• Knowledge of the widespread impact of trauma and paths for recovery
• Knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.

Interpersonal Skills

• Demonstrate accountability, inspiring trust and confidence from others.
• Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
• Work with high initiative, energy and effectiveness in a fast-past environment.
• Effectively and professionally communicate with team members and customers.
• Collaborate within a multidisciplinary, diverse team to provide professional service.
• Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
• Prioritize and organize work according to competing timelines.
• Allocate your time so that you can complete tasks within established deadlines.
• Adapt to change, learn quickly, and work with ambiguity.
• Use creativity and resourcefulness to solve new problems.
• Cope and self-manage during stressful situations.
• Maintain an attentive and empathetic demeanor.
• Maintain a high degree of professionalism and confidentiality.
• Effectively work with people with mental illness and from diverse backgrounds and experiences.
• Provide respectful and understanding service to customers within a multicultural environment.
• Create a pleasant experience for all customers, such as being personable and attentive.
• Meet timelines for goals safely and with high level of quality.
• Negotiate, consider many viewpoints and settle differences quickly.
• Make decisions independently in accordance with established policies and procedures.
• Seek out information to learn more about our environment and community.
• Commit to being culturally aware.

Bilingual Skills

Bilingual in English/Spanish is preferred for this position.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite from AllCare Health in Brookings, Oregon.
• The employee must be able to travel locally as needed.
• The employee has exposure to communicable disease and body fluids.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company Overview

AllCare Health Website: .

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at )

AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

Purpose

Working together with our communities to improve the health and well-being of everyone.

Values

Trust, Innovation, Relationships, and Voice.

Vision

Thriving, Inclusive, and Equitable communities.

Brand Promise

Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others.

If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call View phone number on click.appcast.io and ask for People & Culture.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Intensive Care Coordinator at AllCare Health with the Population Health department in Brookings, Oregon

We Are Seeking Qualified Candidates to Join Our Team!

AllCare Health offers competitive wages, an excellent benefits package including affordable healthcare, 401k retirement, wellness programs, and flexible schedule options.

Summary of the Position

This position is responsible for identifying social determinants of health needs for all AllCare Medicaid, Medicare, and Medicare dual eligible members of all ages, assisting in navigating the community-based network of services, providing benefit education, facilitating communication between the member and their providers, and assisting in member development of a self-management plan by performing the following duties.

Essential Duties

• Assessment, planning, implementing, coordinating and requesting services required to meet member’s health care needs to ensure timely access to medical, behavioral health, and community services and to ensure that all services are provided within HIPAA guidelines.
• Acts as an advocate for members in problem resolution and facilitates collaboration with the interdisciplinary care team (ICT) in order to assist members to develop a knowledge base that will allow self-reliance.
• Conducts thorough planning to determine and document specific objectives, goals, and actions to meet the member’s identified needs, including re-evaluation of the individualized care plan (ICP).

Job Duties

• Assumes responsibility for a mixed acuity case load.
• Conducts engagement activities and provides benefit information to members including those with mental health, physical health, and oral health care needs.
• Facilitates consents and gathers clinical information.
• Acts as a key liaison in keeping lines of communication open between members, the ICT, provider, behavioral health, chemical dependency vendor, and/or DHS caseworker.
• Refers members and collaborates with internal staff from the Enrollment, Member Services, Utilization Management, and Quality Management Departments.
• Facilitates communication and coordinates community support and social service systems to ensure continuity of services.
• Ensures accurate and complete Care Management System documentation.
• Provides care coordination in a variety of settings as the need dictates (i.e., in the office, provider offices, other healthcare facilities, and member homes).
• Develops and maintains a strong information base of community resources.
• Demonstrates boundaries regarding confidentiality and personal relationships.
• Assess member learning style and develops teaching approaches appropriate to reading and comprehension skills.
• Helps members choose actions that will bring goals and objectives to completion in a timely manner.
• Collaborates with providers of care to ensure appropriate access to services and follow up on the results of referrals.
• Assists as needed in quality initiatives for the department.
• Coordinates care needs for the Dual Special Needs Population (DSNP) member to ensure compliance with the Special Needs Model of Care (SNP MOC).
• Prepares for and participates in all required DSNP trainings, education, and member audits.
• Participates in initial, annual, and ongoing trainings.
• Acts as preceptor during the onboarding of new hire employees.
• Works collaboratively in a team environment with a spirit of cooperation.
• Respectfully takes direction from care coordination leaders.
• Meets all required training including those listed in Relias Learning Module System (LMS).
• Maintains punctual, regular and predictable attendance.
• Works collaboratively in a team environment with a spirit of cooperation.
• Other duties as assigned.

On Call Responsibilities

This position requires on-call responsibilities. During on call shifts, this role is either waiting to be engaged or in an engaged state. Schedules are provided in varying formats to ensure qualified personnel is available during our business requirements, for each area of responsibility. Required on call times may change throughout the year depending on business needs.

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Clinical Supervision

This position receives clinical supervision from an assigned clinician. Supervision needs will be evaluated based on clinical experience and performance.

Job Requirements

May require the use of personal vehicle for local travel (subject to mileage reimbursement).

Qualifications

Ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employee or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Education

High school diploma or general education degree (GED).

Experience

Six months to one-year related experience and/or training in related field is required. Working knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.

Certificates, Licenses, and/or Registrations

• Valid Oregon Driver’s License and vehicle insurance.
• Mental Health First Aid Certification or willing to become certified within 90 days of hire.
• Traditional Health Worker certification through OHA is preferred (Requires NPI number).

Technical Skills

• Familiarity with the Healthcare industry.
• Excellent organization and time-management skills.
• Excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).
• Knowledge of and compliance with HIPAA regulations.
• Knowledge of the widespread impact of trauma and paths for recovery
• Knowledge of the Oregon Health Plan and Medicare with special attention to the rules and policies affecting members with disabilities and members age 65 and over.

Interpersonal Skills

• Demonstrate accountability, inspiring trust and confidence from others.
• Self-resolve most conflicts or misunderstandings with minimal need for direct supervision.
• Work with high initiative, energy and effectiveness in a fast-past environment.
• Effectively and professionally communicate with team members and customers.
• Collaborate within a multidisciplinary, diverse team to provide professional service.
• Interact positively with customers to satisfy needs and resolve problems in a pleasant and professional manner.
• Prioritize and organize work according to competing timelines.
• Allocate your time so that you can complete tasks within established deadlines.
• Adapt to change, learn quickly, and work with ambiguity.
• Use creativity and resourcefulness to solve new problems.
• Cope and self-manage during stressful situations.
• Maintain an attentive and empathetic demeanor.
• Maintain a high degree of professionalism and confidentiality.
• Effectively work with people with mental illness and from diverse backgrounds and experiences.
• Provide respectful and understanding service to customers within a multicultural environment.
• Create a pleasant experience for all customers, such as being personable and attentive.
• Meet timelines for goals safely and with high level of quality.
• Negotiate, consider many viewpoints and settle differences quickly.
• Make decisions independently in accordance with established policies and procedures.
• Seek out information to learn more about our environment and community.
• Commit to being culturally aware.

Bilingual Skills

Bilingual in English/Spanish is preferred for this position.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Computer Skills

Has advanced basic computer job skills including logging on to systems, ability to communicate by email, ability to compose documents, enter database information, create presentations, download forms, and preserve/backup important data.

Reasoning Ability

Ability to solve practical problems and work with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands & Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

The employee must occasionally lift and/or move up to 50 pounds. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The noise level in the work environment is usually moderate.

• The employee must be able to work onsite from AllCare Health in Brookings, Oregon.
• The employee must be able to travel locally as needed.
• The employee has exposure to communicable disease and body fluids.
• Because of exposure to patient records of all types, the highest standard of patient confidentiality and privacy as established by business policy and HIPAA requirements must be maintained.

Company Overview

AllCare Health Website: .

AllCare Health is incorporated as an Oregon Benefit Corporation and has earned the coveted Certified B Corp® status since 2017. As such, AllCare Health considers its impact on community, society, and the environment in all business decisions. We have long recognized the value in social, economic, and environmental concerns of our employees, customers, and community members. (Learn more about B Corps at )

AllCare Health headquarters are located in Grants Pass in Southern Oregon on the Rogue River, surrounded by mountains, forests, small farms, and breathtaking views. This thriving and energetic community is ideal for families and outdoor enthusiasts, with a temperate Pacific Northwest climate. We enjoy easy access to outdoor sports and recreation, river rafting, fishing, hiking, biking, wineries, outdoor concerts, the world-famous Ashland Shakespeare Festival, the stunning Oregon coast, magnificent redwood forests, pristine beaches, and much more.

Purpose

Working together with our communities to improve the health and well-being of everyone.

Values

Trust, Innovation, Relationships, and Voice.

Vision

Thriving, Inclusive, and Equitable communities.

Brand Promise

Changing Healthcare to Work for You.

AllCare Health is dedicated to building a diverse and authentic workplace centered in belonging and serving our growing community. If you are excited about this open position but your experience does not align perfectly with every qualification in this post, we encourage you to apply anyway or reach out to our human resources department. You may just be the right candidate for this role or others.

If you need accommodations, help in the application process, or wish to receive this job announcement in an alternative format, please call View phone number on click.appcast.io and ask for People & Culture.

All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Monday - Friday
8:00am - 5:00pm
1 hour unpaid lunch
Two 15 minute paid breaks
40 hours per week #J-18808-Ljbffr