Director of Command Center Software (Operations and Renewals)

Job Summary As the Director of Command Center Software Operations & Renewals, you will lead the strategic evolution and execution of the renewal motion for our Command Center Software (CCSW) ecosystem. In this leadership role, you will merge operational excellence with data‑driven strategy to achieve significant financial targets, including framing and parsing complex data sets, driving major process and data transformation initiatives, and managing the end‑to‑end contract lifecycle across both direct and channel partner relationships. Responsibilities Manage and oversee a high‑performing organization of 30+ employees, including 5+ frontline managers. Finalize the Renewal Job Family Recommendation and team structure (headcount model & playbook) for Mobile Video. Conduct quarterly team trainings to enhance product knowledge and advanced renewal strategies, and execute top‑performer leadership advocacy. Act as the primary liaison for the department, translating complex operational data into clear, pertinent updates for stakeholders at multiple organizational levels. Drive end‑to‑end renewal execution for core Lines of Business (LOB), including Callyo, CSR, Cyber Enterprise, Rave, ECH, Smart apps, and RapidDeploy. Provide visibility and tracking for broader CCSW LOBs, including Aware, Evidence, Flex, PremierOne, 10-21, Drones (CAPE), Brinc, Cyber - Software MDR, and Cyber - Lunarline. Partner with sales teams as a solution specialist to identify expansion opportunities during the renewal cycle. Operate autonomously to identify systemic challenges, architect solutions aligning with the broader CCSW mission, and continuously improve internal workflows and tools. Drive the Contract Cleanup Data Strategy to reduce expired contracts. Formalize and implement “Expired Non‑Support” processes for direct and channel partners. Manage the end‑to‑end contract lifecycle with internal stakeholders and channel partners to ensure accuracy and consistency. Publish quarterly Executive Renewal Dashboards and churn reports for the CCSW portfolio. Oversee the migration of all Command Center Software LOBs to Salesforce for renewal data, establishing monthly milestones. Implement an automated renewal forecast model for real‑time tracking. Qualifications Bachelor’s Degree with 10+ years of experience in Sales, Operations, Renewals, or Customer Success. OR 12+ years of experience in Sales, Operations, Renewals, or Customer Success. 5+ years of leadership experience. Proven track record managing high‑volume SaaS subscriptions and complex recurring revenue models. Advanced experience with Salesforce, Tableau, and Business Intelligence tools; expert ability to “frame and parse” data from multiple disparate databases. Deep familiarity with Public Safety software (e.g., CAD, 9-1-1 Call Handling, Records, or Jail Management). Extensive experience managing direct and channel sales renewals, driving growth through sales enablement and go‑to‑market planning. Exceptional ability to distill complex information for all organizational levels, from frontline staff to executive leadership. Compensation Target Base Salary Range: $180,000 - $225,000 USD Benefits Incentive Bonus Plans Medical, Dental, Vision benefits 401K with Company Match 10 Paid Holidays Generous Paid Time Off Packages Employee Stock Purchase Plan Paid Parental & Family Leave Travel Requirements: 10-25% Relocation Provided: None Position Type: Experienced Referral Payment Plan: Yes EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally protected characteristic. #J-18808-Ljbffr Motorola Solutions