Collections Representative II

Overview The Collections Representative II is responsible for analyzing policy detailanddata to determine the best course of action forunpaidaged balances. Timely resolution of the aged balances is accomplished through obtainment of payment, revision, write off, or referral toexternalcollectionagencies. This position supports preservation of AmTrust’sVision, Missions, and Valuesby providing excellent levels of customer service and sound receivable solutions to all internal and external customers. Responsibilities Collaborate with team members regarding process improvement and best practices Research prior account history to identify prior patterns and potential hurdlesin the collection process Initiate communication via emailand phonetopast and present customers to provide information on outstanding money owed and various payment options to resolve these balances. Utilize a softer approach that focuses on understanding the customers current situation and working together to come up with solutions. Educatecustomers on the process in hopes of changing future behaviors. Maintain a real time workbook/Excelfileincluding notes, activity, andfutureactions Utilize and enter information into multipleproprietary systems Provide customer service supportand balance resolution as outlined inthestandard operating procedures Work in partnershipwith internal businessessuch as the premium audit, underwriting,and others to resolveoutstandingbalances Preparation, submission and execution of write offand settlement authorities Taking a consultative approach to research and understand current situations, quickly problem solve, and provide viable solutions. Special projects as assigned Qualifications Qualifications 2+ years ofexperience in theinsurance, financial,or sales industry Proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.) Effectivewritten and verbal communication skills including professional phone etiquette Solid analytical skills with ability to organize data and documents with attention to detail Challenging the norm and seeking ways to continuously improve the process. Ability to handle confidential information sensitively and discreetly Preferred: BA or BS. Education requirement may be substituted for experience on a year for year basis This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position. AmTrust has the right to revise this job description at any time. What We Offer AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefitsinclude:Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off. AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differenceswith regard torace, ethnicity, gender, sexual orientation, culture, religion or disabilities. AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future. #J-18808-Ljbffr