Client Relationship Manager

Client Relationship Manager

Xyla (part of Acacium Group)

Homebased with occasional travel

Permanent, full time hours

£37,500-£45,000 per annum

We are hiring a Client Relationship Manager to join Xyla's clinical care team who work with over 80 NHS trusts to deliver a range of clinical services in hospitals, the community or virtually.

In this role you will manage the service delivery of our acute insourcing and outsourcing services in NHS trusts, building relationships with clients and working with our internal compliance and resourcing teams to ensure we're meeting contractual obligations.

In this role, you will:

• Lead the delivery and performance of NHS acute insourcing and outsourcing services, building trusted relationships with key stakeholders and senior clinical teams to drive client satisfaction and retention.
• Ensure safe, effective and cost-efficient service delivery through workforce planning, clinical staffing, mobilisation, performance monitoring and continuous service improvement.
• Maintain the highest standards of patient safety, compliance and governance, overseeing risk management, incident reporting, audits and quality improvement initiatives.
• Take ownership of contract financial performance, manage costs against budget and identify opportunities to expand services, strengthen client partnerships and support business growth.

What we're looking for:

• Service delivery and account management experience within the healthcare sector
• Excellent relationship building skills
• A proactive and results driven approach

Your Benefits

• Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.
• Enjoy 25 days' annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.
• Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.
• Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.
• Receive discounted neurodevelopmental assessments for you and your loved ones.
• Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.
• Access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents.
• We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

About Acacium Group

Xyla is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and the life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.

We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do.

Join us and play a key role in shaping the future of society and improving people's lives.

Inclusion and accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.