E-Commerce Manager

E-Commerce ManagerXponential Fitness (NYSE: XPOF) is the curator of the best brands across every vertical in the boutique fitness industry - including Pilates, cycle, stretch, dance, rowing, boxing, running, and barre. We are searching for an E-Commerce Manager to oversee all aspects of the e-commerce, retail business for GO and XPASS.Compensation and Benefits:Full time position that offers a competitive compensation packageMedical, Dental and Vision Insurance401(K) with company matchUnlimited PTODiscount on Branded RetailDuties:Oversee all e-commerce with budget and revenue accountabilityMaintain and grow lists and build email communication to all retail customersManage the email system and segmentation of messaging by working with our creative partners and agencyManage content upload and brief creative for all inventory to be showcased on the mall and websiteWork closely with logistics and warehouse teams on inventory, promotions, shipment add-ons, etcManage and forecast product buys and merchandising on siteEnsure that inventory feed and merchandising on website is accurate and updatedMonitor and manage Big Commerce integrations with related applications for exception management, error handling, and resolve with appropriate actionsResearch and work with outside service providers to add functionality to the retail websiteWork with the customer service team to deliver a first rate experienceEnsure support channels and team members are provided with resources required to adequately support end customer, including providing relevant knowledge base articles for common customer needsAlign on brand go-to-market plans and develop the seasonal digital retail calendarComplete a detailed monthly recap for various department headsDevelop new and innovative ways to market the brand digitally and provide on-brand suggestions for promotional offers online – black Friday, Cyber Monday, holidays…etc.Required Skills/Abilities:Big Commerce experience highly preferredNetsuite Experience a plusCreating and maintaining client relationshipsExperience in digital marketing and ecommerce metrics and KPI’sProduct merchandisingSolid knowledge of website and marketing analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends, SEMRush, etc.)Google suite of applicationsGo-to-market planning and executionRemaining in a stationary position, often standing or sitting for prolonged periodsMoving about to accomplish tasks or moving from one worksite to anotherAdjusting or moving objects up to 10 pounds in all directions.Xponential Fitness is closely following the 2019 Novel Coronavirus Disease (COVID-19), and implementing processes that promote the safety of our employees, candidates, members, and community.Xponential Fitness is proud to be an Equal Employment Opportunity and Affirmative Action employer. Xponential Fitness does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. We are dedicated to providing a work environment free from discrimination and harassment where employees are treated with respect and dignity.