Clinical Services Manager

Habitat Health empowers older adults to experience more good days in their homes and communities. Through the Program of All-Inclusive Care for the Elderly (PACE), we provide comprehensive medical care along with support for daily needs such as meals, transportation, and in‑home assistance. We deliver coordinated clinical and social care in our centers and directly in participants’ homes, creating a fully integrated experience that brings peace of mind and a true sense of belonging. As we expand our scalable, affordable PACE model to meet the growing and complex needs of aging populations, our mission‑driven care teams continue to help participants live well on their own terms. Habitat Health is supported by leading healthcare organizations and investors including New Enterprise Associates, Kaiser Permanente, and Town Hall Ventures. We are entering a period of significant growth and are looking for exceptional teammates to help us scale a better model of care for older adults. Role Scope The Clinical Services Manager (CSM) is a key leadership role within the Habitat Health PACE Center, responsible for overseeing the nursing and clinic teams to ensure high‑quality, participant‑centered care. Reporting to the Center Executive Director, the CSM oversees clinic operations and outcomes while guiding RNs in case management responsibilities and as members of the interdisciplinary team (IDT). The CSM partners closely with the Center Manager/Director to ensure overall success of the Center and may also oversee additional IDT members depending on census and structure. Core Responsibilities & Expectations for the Role Provide clinical leadership and oversight to members of the interdisciplinary team (IDT) and clinic staff, ensuring high‑quality, participant‑centered care. Ensure clinical competency of direct reports through skills checks, coaching, mentoring, performance management, and ongoing professional development. Lead onboarding, training, and continuing education for nursing and clinic team members to maintain high standards of care and regulatory compliance. Monitor and ensure adherence to clinic and IDT service level agreements (SLAs), regulatory timelines, and documentation requirements. Oversee care transitions across settings (hospital, skilled nursing facility, home, etc.), coordinating with the clinical team, Medical Director, and other center leaders to ensure continuity and safety. Drive achievement of key performance indicators (KPIs) through effective planning, workflow optimization, participation in weekly tactical and monthly operating reviews, and support with quality initiatives for the Center. Maintain compliance with PACE, DHCS, and CMS regulations for audit readiness of the clinic, med room, and lab room, including audit preparation, monitoring areas of non‑compliance, and implementing corrective action plans. Support clinic operations by addressing staffing needs, workflow issues, and operational barriers, escalating when appropriate. Provide direct clinical care as needed, including triage, emergency response, wound care, medication and vaccine administration, home care support, and participant education. Perform other related duties as assigned to ensure smooth clinic and Center operations. Required Qualifications Active and unrestricted Registered Nurse (RN) license in the state of practice. Three (3) to five (5) years of clinical leadership experience, with demonstrated ability to lead teams and drive performance across multiple workflows. Proven ability to supervise and develop clinical staff, including nurses, medical assistants, and frontline supervisors. Strong decision‑making and prioritization skills, with experience implementing scalable processes in a fast‑paced clinical environment. Advanced communication and relationship‑building skills, with the ability to build trust, foster accountability, and collaborate effectively across interdisciplinary teams. Experience working with complex geriatric populations, including individuals with multiple chronic conditions, functional limitations, and behavioral health needs. Knowledge of clinical quality standards, regulatory requirements, and compliance expectations relevant to PACE or similar value‑based care models. Certified in CPR/BLS. Aligns with our purpose and values, and is excited about living those out in daily practice. Ability to thrive in a fast‑paced, evolving environment with comfort navigating ambiguity, adapting quickly, and contributing to continuous improvement. Strong learning and growth mindset, including seeking feedback, engaging in healthy debate and using data and curiosity to inform decisions. Acts with integrity and ownership, considering the broader organizational impact, doing the right thing, and following through to deliver results. Nice to Have Bachelor’s Degree in a relevant field. Experience supporting or overseeing care coordination, case management, or interdisciplinary team (IDT) processes. Essential Functions & Physical Requirements Team members in this role may be expected to: Work in healthcare, administrative, community, or remote environments, depending on role needs. Communicate effectively with participants, caregivers, team members, and other stakeholders in person, by phone, and through electronic systems. Remain stationary and/or move about for extended periods, consistent with job duties. Operate standard office equipment and/or clinical tools (e.g., computers, phones, medical devices, documentation systems). Travel between work sites or community locations as needed. Follow safety procedures, infection control protocols, and use personal protective equipment (PPE) when required. Perform tasks that may involve bending, reaching, lifting, or assisting participants, depending on role responsibilities. Lift, carry, push, or pull supplies, equipment, or materials typically up to 25–50 pounds, with assistance or mechanical aids, depending on job duties and role responsibilities. Compensation The anticipated base salary range for this position is $135,000 – $155,000 and is bonus‑eligible. Final compensation will be determined based on factors including, but not limited to, the candidate’s qualifications, skills, experience, education, certifications, geographic location, and business needs. The position is eligible for a comprehensive benefits package, including medical, dental, and vision insurance; paid parental leave; short‑ and long‑term disability coverage; life insurance; flexible spending accounts; a 401(k) savings plan with match; paid time off; and company‑paid holidays. Employment Status Employment with Habitat Health is at‑will. This means that either the employee or the employer may terminate the employment relationship at any time, with or without cause, and with or without notice, subject to applicable law. Nothing in this job posting is intended to create a contract of employment or alter the at‑will nature of employment. Equal Opportunity Employer Habitat Health is an Equal Opportunity Employer committed to the principles of equal opportunity and inclusion. Employment decisions are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity, gender expression, sexual orientation, marital status, registered domestic partner status, age, national origin, ancestry, citizenship, military or veteran status, physical or mental disability, medical condition, genetic information, reproductive health decision‑making, or any other characteristic protected by applicable federal, state, or local law. Habitat Health is committed to providing reasonable accommodations to qualified individuals with disabilities and to individuals with religious beliefs, practices, or observances that require accommodation. #J-18808-Ljbffr