Exchange Administrator

Exchange Administrator

Location –Bellevue - Washington: (Onsite role

Responsibilities The Support Engineer (SE) is a critical role in the resolution of complex support incidents related to supporting customer use of the Microsoft 365 platform. A Support Engineer is knowledgeable in Microsoft 365 services, technologies, offerings and the platform. The successful Support Engineer has the drive and intellectual horsepower to resolve difficult customer issues; directly supports customers through telephone and email; escalates issues quickly when deep, specific skills or other capabilities are required; ability to use knowledge of the Microsoft 365 architecture and offerings to provide customer resolution and proactive customer recommendations; has excellent communication skills and is fluent in English; writes excellent case documentation; and is able to handle challenging and politically-sensitive customer situations.

Qualifications

SOFT SKILLS

• Effective, polished interaction with customer to gather information quickly; explain customer responsibilities in resolving issue; communicate next steps and status; and inspire confidence

• Handle challenging and politically sensitive customer situations, including the appropriate use of all available resources, communicate effectively with Support teams on complex issues

• Excellent spoken and written English communication skills • Demonstrable troubleshooting skills

• Cross-team collaboration

• Logical and critical thinking

• Passion for technology and customer support EXPERIENCE

• At least 2-3 years of Technical Support experience including experience in a customer facing or customer technical support role.

EDUCATION/CERTIFICATION

• Graduate LANGUAGE

• Fluency in English

Technical Requirements:

• Must have:
• Outlook Client Troubleshooting Experience
• Outlook Authentication troubleshooting Experience
• Basic knowledge about New Outlook for Windows, New Outlook for Mac, Outlook Classic, Outlook for Mobile (iOS & Android)
• Knowledge of reviewing network packets
• Knowledge with Calendaring
• Nice to have:
• Knowledge of Registry editing
• Basic knowledge or hands on experience of Office 365 Administration
• Hands on experience in Exchange online Mail flow Troubleshooting
• Hands on experience related to Security and Compliance Retention Policies
• Licensing in Office 365
• PowerShell experience
• S/MIME Experience