Operations Manager - Workforce Centers

About Career Team Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting‑edge technology with compassionate, high‑touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world‑class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you’re passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Position Overview Title: Center Manager Reports To: Operations Manager - Centers Location: North Central Texas Employment Type: Full-Time, Non-Exempt Employee Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered efficiently and effectively at the Center. This position is responsible for managing center budgets, supporting staff growth and development, maintaining program quality, and strengthening partnerships within the community. Responsibilities Oversee all employment and training initiatives within the Workforce Solutions Center; ensure facilities, staff and clients have access to essential tools, materials, accessibility and safety procedures. Oversee purchasing processes and track spending related to center operations; maintain accurate inventory records and complete assigned reporting tasks; identify community partnerships, collaborate with other professionals and maintain partner relationships. Coordinate and provide cross‑training opportunities and assess employee performance, recommending recognition or corrective action as needed. Manage the Center’s budget and achieve proposed funding allocations for service delivery. Coordinate with Business Services and Marketing & Communications to host outreach and promotional events to raise awareness of center services in the community; create and execute customer satisfaction strategies with measurable improvement goals. Track service outcomes for clients and staff to uphold high‑quality delivery standards; welcome and address customer complaints in compliance with the grievance & complaint procedures adhering to reporting and tracking requirements to achieve customer satisfaction goals. Ensure that the Center is appropriately engaging industry sectors to meet or exceed customer expectations. Evaluate and understand all performance goals at the beginning of each Program year to effectively impact each performance measure; establish procedures to ensure all staff are following all prescribed strategies to impact the performance measures. Coordinate with Program Managers to ensure service delivery workflows are adhered to and supervise the work activity of project staff, identify and fill open positions in a timely manner, hire and promote employees based on sound decision‑making ability, evaluate and recommend personnel actions fairly and quickly, deliver timely coaching and conduct employee evaluations when scheduled. Utilize and model Extreme Customer Service behaviors in all interactions with internal and external customers. Approach each day and task with a "ZAG" mindset. Other duties and projects as needed. Qualifications A bachelor's degree in business, marketing, public relations, community organization, development or equivalent experience. Minimum of 4 years of supervisory or management experience. Preferred knowledge and experience of workforce development program operations and development. Strong business knowledge of customer service best practices and performance management. Experience in training and coaching/mentoring. Strong project management, organizational, personnel, problem‑solving and data analysis skills, along with an ability to interact with employees at all levels. Excellent interpersonal skills and written and oral communication skills; strong technical skills, proficiency in Microsoft Office and a commitment to accountability in a continually improving quality environment. Must have a valid driver's license and adequate vehicle insurance coverage. Bilingual or Multilingual. Master’s or MBA degree. Experience and knowledge of workforce development contracts/programs. Training in Trauma Informed Care, evidence‑based practice, and/or whole family services. Salary & Travel Salary: $82,000-92,000 per year Travel: 40% travel, within the region Equal Opportunity Employer Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. Background Check Requirements Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position. California Consumer Privacy Act (CCPA) Career Team is committed to complying with the CCPA and all data privacy laws in the jurisdictions in which it recruits and hires employees. Career Team collects and uses Personal Information for human resources, employment, benefits administration, health and safety, and business‑related purposes and to be in legal compliance. Following categories of Personal Information are collected and the purposes for which we intend to use this information: identifying information such as your full name, gender, date of birth, and signature; demographic data such as race, ethnic origin, marital status, disability, and veteran or military status; contact information such as your home address, telephone numbers, email addresses, and emergency contact information; dependent’s or other individual’s information such as their full name, address, date of birth, and Social Security numbers; national identifiers such as SSN, passport and visa information, and immigration status and documentation; educational and professional background such as your work history, academic and professional qualifications, educational records, references, and interview notes; employment details such as your job title, position, hire dates, compensation, performance and disciplinary records, and vacation and sick leave records; financial information such as banking details, tax information, payroll information, and withholdings; health and safety information such as health conditions (if relevant to your employment), job restrictions, workplace illness and injury information, and health insurance policy information; information systems (IS) information such as your search history, browsing history, login information, and IP addresses on the Company’s information systems and networks; biometric information such as facial recognition, fingerprints, iris or retina scans, keystroke, or other physical patterns; and geolocation data such as time and physical location related to use of an internet website, application, device, or physical access to a Company office location. The Company collects Personal Information to use or disclose as appropriate to: (1) comply with all applicable laws and regulations; (2) recruit and evaluate job applicants and candidates for employment; (3) conduct background checks; (4) manage your employment relationship with us, including onboarding processes, timekeeping, payroll, and expense report administration; employee benefits administration; employee training and development requirements; the creation, maintenance, and security of your online employee accounts; reaching your emergency contacts when needed, such as when you are not reachable or are injured or ill; workers' compensation claims management; employee job performance, including goals and performance reviews, promotions, discipline, and termination; and (h) other human resources purposes; (5) manage and monitor employee access to company facilities, equipment, and systems; (6) conduct internal audits and workplace investigations; (7) investigate and enforce compliance with and potential breaches of Company policies and procedures; (8) engage in corporate transactions requiring review of employee records, such as for evaluating potential mergers and acquisitions; (9) maintain commercial insurance policies and coverages, including for workers’ compensation and other liability insurance; (10) perform workforce analytics, data analytics, and benchmarking; (11) administer and maintain the Company’s operations, including for safety purposes; (12) for client marketing purposes; (13) exercise or defend the legal rights of the Company and its employees, affiliates, customers, contractors, and agents; and (14) to comply with requirements of government grants, including, but not limited to, program and audit requirements. #J-18808-Ljbffr Careerteam