Business Systems Analyst II - ERP

Job Summary The Business Systems Analyst II is an integral member of the Reliance Technology Solutions (RTS) Product Management ERP team. This role works with Business Stakeholders to understand the business processes and business requirements for ERP implementations. The analyst also plays a leadership role in the planning, analysis, testing and implementation phases of ERP/Application projects, working closely with business stakeholders and the entire team to ensure project success. Essential Functions Requirements Elicitation - Ability to identify a desired future state that addresses a business problem. Effectively use interviewing skills to elicit, identify, and document business requirements. Precisely and consistently captures business problem. Prioritize requirements to identify the most critical needs. Uncover needs and value drivers that business partners and end users would not be able to articulate on their own. Articulate and incorporate extensive business knowledge into requirements. Obtain agreement and confirm understanding by clearly interpreting business requirements to business stakeholders. Requirements Management and Analysis - Ability to define, document and manage business requirements to the smallest set that will provide the biggest impact in advancing business objectives. Accurately translate business requirements into functionality. Manage and prioritize business requirements based on business needs. Understand business process complexity. Assess the risks of various solutions across multiple applications. Document and contribute to the "to be" business process state considering multiple factors. Creating Compelling Business Case - Ability to measure and communicate proposed project benefits. Clearly articulate the impact of business problems and benefits using business language. Understand the organization’s economic and revenue drivers. Understand industry‑specific trends that impact the organization. Quickly adapt to changes in business strategy. Help business partners communicate solution value to key stakeholders. Providing Accurate Project Effort Estimates - Ability to quantify and meet individual and project phase level efforts. Adhere to RTS project methodology throughout the project lifecycle. Effectively engage stakeholders in the project estimation process. Manage ambiguity and create accurate project effort estimates for assigned tasks. Understand, consider and communicate interdependencies for project estimates. Design for Usability - Ability to translate business requirements into business solutions for end‑user adoption and productivity improvement. Incorporate usability and User Interface (UI) efficiencies into business solutions. Understand the business data needs as it relates to a potential solution. Effectively convey the business preferences and functional design to the technical teams. Ensure end‑to‑end service performance from the end user’s perspective. Incorporate knowledge of UI best practices in functional design. Functional Design - Ability to translate business requirements to functional designs using analysis and design techniques. Understand functional design specifications. Provide the link between the business and technical views of the system. Listen to and understand technological constraints. Clarify the business rationale of a solution concept. Create functional design specifications for low to high complexity solutions. Map business requirements to functional specifications ensuring traceability. Anticipate weaknesses in the design solution to ensure risk is mitigated. Understand technical design specifications and ensure that the technical solution(s) developed satisfy the needs of the business. Capitalize on reusability while minimizing rework by incorporating prior resolved solutions. Consider solution interdependencies in functional design. Consider third‑party application features and upgrades prior to designing in‑house solution. Develop solutions for system needs that business partners would not be able to articulate on their own. Adherence to Standards - Ability to create solutions that adhere to and incorporate RTS standards. Apply and use information and technology standards in design of solution. Obtain key inputs from Enterprise Architecture groups to ensure compliance and exception management. Adhere to project management methodology. Identify commonalities and suggest a consistent approach across projects. Business Requirements Testing and Validation - Managing traceability of business requirements through testing and validation process. Ensure that business and non‑business requirements have been met through testing and validation. Develop effective use cases to test solution to business requirements. Document validation results as expected. Develop reusable test case suite. Execute functional testing, validation, system and integration testing, and validation of proposed solution. Work with stakeholders on evaluating coverage of test cases. User Acceptance Testing - Collaborates with stakeholder in testing for acceptance of end user business solution. Build user acceptance test cases. Coordinate testing with end user. Provide clarification on basic questions of solution testing. Train end‑users on business solution. Incorporate customer feedback into delivery of service to provide the best experience possible for the customer. Monitor testing of business solution. Quickly and effectively solve customer problems. Facilitate end‑user adoption of business solutions. Business Relationship Management - Ability to engage business sponsors and contribute to their targeted business outcomes. Proactively resolve customers’ satisfaction issues. Clearly articulate the role of technology in terms easily understood by business constituencies. Help align customer expectations for project delivery (scope, schedule, budget, and outcome). Effectively navigate conflict between multiple business partners. Supplemental Duties & Responsibilities - Pursues training and development opportunities; strives to continuously build knowledge and skills. Assist personnel in other RTS departments to resolve technical and/or application issues. Other duties as requested, including but not limited to: after‑hours 2nd tier application support, operational physical inventory support, SME support for peripheral projects affecting ERP companies. Core Competencies Problem Solving - Ability to problem‑solve through identification, assessment, documentation and response. Frames problems before trying to solve them. Breaks down low to high complexity problems and identifies all of their components. Provides insight into root‑causes of problems. Seeks advice from those who have solved similar problems. Anticipates problems and is proactive in addressing them. Follows up to ensure that the problem has been resolved. Asks perceptive questions to seek optimal solutions. Explores various sources for answers, and thinks outside the box to find options. Opens to others’ ideas to help develop solutions. Customer Service - Ability to develop and maintain strong relationships with customers by listening, understanding and responding to their needs. Provides service to internal and external customers to satisfy their needs and expectations. Listens to concerns and resolves reported issues effectively and promptly. Delivers high‑quality products and services. Commits to continuous improvement. Ensures and complies to customer response timeline (SLAs) based on the severity of reported issues including documenting concise status information in ServiceNow ticketing system. Anticipates customers’ needs and moves to effectively address issues. Establishes proactive relationships with customers, including providing education when appropriate. Elicits feedback from customers. Delivers high‑quality solutions that meet the organization’s needs. Decision Making - Makes sound, well‑informed, objective decisions; perceives impact and implications; commits to action to accomplish organizational goals. Gathers relevant information before making decisions. Weighs pros and cons of each option before moving forward. Balances analysis, insight, experience, and perspective. Explains rationale for a decision. Finds solutions acceptable to diverse groups with conflicting interests and needs. Decides in difficult situations in a timely manner. Considers lessons learned from experience, differing needs, and impact on others. Accountability - Holds self‑accountable for measurable high‑quality, timely, cost‑effective results. Proactively collaborates between own functional area and areas below or above in the project stream as needed. Sets well‑defined and realistic personal goals. Complies with established policies and procedures. Accepts responsibility for mistakes. Displays a high level of initiative, effort, and commitment towards completing assignments. Minimizes re‑work. Seeks learning opportunities. Identifies training needs and takes action to obtain knowledge. Anticipates and adjusts for problems and roadblocks. Is enthusiastic about challenging tasks. Is proactive throughout work assignments/projects. Persistently pushes self and others for results. Helps others learn. Makes good decisions on behalf of the company (profitability, compliance). Manages costs. Provides consistency between projects. Company Business Knowledge - Understands the company, its products and business processes. Applies broad Reliance business knowledge (two or more areas) and integrates it into optimal technology solutions for business processes. Communication - Ability to effectively communicate across all levels, supporting departmental and organizational objectives. Clearly expresses information taking into account audience and nature of the information. Asks questions and summarizes what is heard to prevent miscommunication. Present information concisely and focused. Listens to others. Communicates written information succinctly and organized. Produces written information appropriate for the intended audience. Shares ideas and perspectives and encourages others to do the same. Informs others involved in a project of new developments. Ensures written messages have desired effect on target audience. #J-18808-Ljbffr Reliance Steel & Aluminum