Solutions Engineer - Coppell, TX or Milpitas, CA
ROHDE & SCHWARZ GmbH & Co. KG
Responsibilities Provide advanced technical support for complex RF, OTA, and wireless test systems Own the technical ticket lifecycle from opening through resolution and closure Prioritize and manage support cases in accordance with SLA response and resolution commitments Perform advanced troubleshooting, diagnostics, and root cause analysis for hardware, software, and integrated systems Coordinate issue resolution with Field Service Engineers, Engineering, Product Divisions, and third-party suppliers Provide remote technical guidance to field personnel to reduce system downtime and unnecessary onsite visits Develop and maintain technical documentation, troubleshooting guides, and knowledge base articles Identify recurring product or system issues and recommend corrective actions and service improvements Support preventive maintenance strategies and system health assessments Participate in customer technical reviews and continuous service improvement initiatives Support new SLA program implementation and ongoing service delivery processes #J-18808-Ljbffr ROHDE & SCHWARZ GmbH & Co. KG
Vacancy posted 2 days ago
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