Customer Experience & Order Support Specialist

Customer Experience & Order Support Specialist

Join a team that builds high-performance automotive products and delivers an exceptional customer experience. At PerTronix Performance Brands, you'll be the connection between our customers and the industry's leading performance brands-supporting orders, solving problems, and keeping things running smoothly. If you enjoy fast-paced work, talking with customers, and making an impact every day-this is a great opportunity to grow.

PerTronix Performance Brands is home to some of the most recognized names in the automotive aftermarket, including Aeromotive Fuel Systems, PerTronix Ignition Products, Taylor Cable, JBA Performance Exhaust, and more. From classic muscle cars to modern performance vehicles, we power everything from street to track with products built for enthusiasts who expect more.

What You'll Do

• Handle incoming customer calls and provide support with orders, products, and inquiries
• Process orders accurately and maintain customer account information
• Build strong relationships through clear, helpful communication
• Troubleshoot issues and provide timely, effective solutions
• Document customer interactions and ensure follow-through
• Use internal systems (CRM/order platforms) to track and manage requests
• Collaborate with internal teams to ensure a smooth customer experience

What You Bring

• Previous customer service or administrative/data entry experience preferred
• Strong communication skills (phone + written)
• Attention to detail and ability to stay organized in a fast-paced environment
• Comfortable multitasking and prioritizing
• Positive attitude and problem-solving mindset
• Basic computer skills; CRM experience is a plus

Schedule

Monday Friday 8:00 AM 5:00 PM

What You'll Get

• Weekly pay
• Paid holidays + 80 hours of PTO in your first year
• Medical, dental, vision, and life insurance
• 401(k) with 3% Safe Harbor company contribution
• $100/month food credit (on-site kitchen)
• Employee discounts

Important to Know

• This is an hourly, non-exempt position eligible for overtime in accordance with applicable laws
• Employment is contingent on successfully passing a background check
• Aeromotive is an Equal Opportunity Employer and participates in E-Verify
• Aeromotive reserves the right to modify, amend, or terminate benefits at any time, with or without notice

Ready to get started?

Apply today and join a growing team in the performance automotive industry.