Front Desk

Job Description

Job Description

PEDIATRIC EAR, NOSE & THROAT OF ATLANTA, P.C.

POSITION PROFILE: Front Desk

REPORTS TO:  Administrator/Operations Manager

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POSITION SUMMARY:   Creates a positive first impression of the practice in greeting patients and other tasks.  You will be face of the practice.

ESSENTIAL POSITION FUNCTIONS:

• Performs day-to-day administrative functions and general office duties including but not limited to copying, scanning, faxing, answering phones, data entry and referrals. 
• Provides information to Clinic callers according to the Polices and Procedures; transfer calls as needed .
• When check-in or check-out screens patients for new address, new patient visit or updated registration and informs  patients   of adequate information .
• Adheres to all Clinic polices on safety and security; and keep computer system passwords in strict confidentiality.

• Position Requirements :

• Possess a preference for dealing with people who are ill and need help.
• Possess the tact to deal effectively with patients, parents, physicians, nurse practitioners, audiologists and other employees in the practice.
• Possess knowledge and experience with modern office procedures and office equipment and medical terminology.
• Maintains strict confidentiality of patient information. Have excellent follow-up skills.
• Complies with all regulatory requirements including OSHA, maintenance of clinical skills and certifications, etc.
• Possess the sense of discipline to work in accordance with accepted clinical standards.
• High school education or G.E.D. equivalent.
• Completion of a medical assisting course preferred; however specific experience may be substituted. Three (2) years prior experience in a medical practice is preferred but not required.

WORKING ENVIRONMENT:

1. Physical Demands :

Lifting Requirements:                                                                                                    Assisted 50+ lbs.

Frequency of lifting:                                                                                                        0-50% of the time

Average percent of time during regular shifts devoted to:

Standing, Walking, Squatting, Sitting, Bending, Reaching:                               100%

Additional physical demands:

• Ability to grasp with both hands; pinch with thumb or forefinger; turn arm/hand; reach above shoulder height.
• Ability to operate clinical equipment such as autoclave, suction equipment, scales, etc.
• Ability to adequately understand and use restraint system.
• Ability to type on a computer keyboard and use a computer mouse frequently throughout the workday.
• Ability to operate a multi-line telephone system. Able to speak on the telephone and write at the same time.

1. Visual, Hearing, Dexterity and Mental Demands :

Vision:                                  Adequate to perform essential functions of the job such as reading a computer terminal for long periods. Correctable 20/20.

Hearing:                               Adequate to perform essential functions of the job such as answering the telephone, listening through a stethoscope.

Speaking:                              Adequate to perform the essential functions of the job such as communicating via telephone and in person for the purpose of dealing with parents and providing patient information regarding treatment plans and regimens.

Dexterity:                            Adequate to perform essential functions of the job such as sorting                                                                                         papers, filing notes in patient charts, stapling, operating a computer                                                                                      keyboard, dressing changes, holding children for exams.  

Mental:                                Adequate to perform essential functions of the job. Position may periodically encounter unfriendly or hostile individuals regarding various situations. Adequate to handle a fair amount of stress. Adequate to record accurate patient histories and assisting with exams while coordination other services.  

1. Working Conditions:

• Position requires individual to be dressed in a uniform 100% of the time. 50 % of the time the individual will be required to wear protective equipment such as rubber gloves.
• Position will require frequent exposure to blood and bodily fluids. Appropriate protective equipment will be provided.
• Exposure to hazardous materials will be frequent. These materials are primarily cleaning and disinfecting solutions.

QUALIFICATIONS

1. Understands the importance of maintaining confidentiality; able to maintain confidentiality under
2. HIPAA standards.
3. Must have the ability to exercise a high degree of diplomacy and tact; excellent customer services
4. interpersonal communication skills; Cultural sensitivity and demonstrated ability to work with diverse people groups.
5. Intermediate to advanced phone skills; able to effectively relate via the telephone and in-person to

serve the needs of Clinic patients/clients/visitors in a manner that is efficient and productive.

1. Must be highly flexible; able to accommodate changing needs of the department.
2. Well developed verbal and written communication skills in English and Spanish; Additional

language abilities desirable.

1. Knowledge of basic math and modern office procedures.

1. Ability to work well under pressure with minimal supervision. Proven flexibility and willingness

to handle a variety of tasks.

1. Willingness to work late evenings.
2. Basic to intermediate computer knowledge and skills.
3. Training and/or experience with computer data entry and ability to type a minimum of 45 WPM.
4. Ability to operate a 10 key calculator by touch.
5. Valid Driver’s License, insurance, and ability travel to different location if needed.

EMPLOYEE SIGNATURE: ______________________________

DATE: _________________________

EMPLOYER SIGNATURE: __________________________________

DATE: _____________________________