Front Desk

Part-Time & Full-Time Opportunities Available As an Experience Guide at The NOW Massage RSM, you are the first and last impression of our boutique. You set the tone for each guest’s journey — creating a warm welcome, delivering thoughtful service, and ensuring a seamless flow throughout the day. Benefits 401(k) Employee discounts Flexible schedule Free food & snacks Free uniforms Paid time off Training & development Wellness resources Opportunity for advancement What You’ll Do Provide exceptional, personalized service to every guest and team member. Create a warm, welcoming check-in and a smooth, memorable check-out experience. Educate guests on our massage services, memberships, enhancements, and retail offerings. Confidently and authentically drive sales of memberships, gift cards, and retail products. Schedule, modify, and manage appointments with accuracy and efficiency. Support daily boutique operations, including opening and closing procedures. Proactively address guest questions or concerns with professionalism and empathy. Maintain front‑of‑house cleanliness and uphold our elevated aesthetic standards. Collaborate with leadership to implement best practices and continuous improvements. Contribute to a positive, wellness‑focused, team‑first culture. What You Bring Prior experience in guest service or sales (preferred). A calm, positive presence and genuine passion for wellness and self‑care. Strong communication skills with the ability to educate and connect authentically. Attention to detail and the ability to multitask in a fast‑paced environment. A proactive mindset and natural problem‑solving skills. A collaborative spirit and commitment to supporting your team. About The Role You are at the heart of the boutique experience, helping guests discover memberships and enhancements while supporting a tranquil, healing environment for both guests and team members. #J-18808-Ljbffr The NOW