Vendor Oversight Specialist

Job Summary The Vendor Oversight Specialist supports the Escrow team in monitoring and reporting on vendor performance. Essential Duties and Responsibilities Tracks and audits day to day vendor performance to ensure work is handled in a timely manner and within established policies and procedures. Addresses concerns and escalates when necessary. Acts as point of contact for vendor for routine questions and problem resolution. Escalates when necessary. Compiles and analyzes vendor performance data and reports on results. Assists servicing leadership in setting standards and expectations for vendors and establishing methods to ensure those expectations are met. Assists servicing leadership in identifying risk factors and possible areas of process and workflow improvements. Participates in proposing solutions. Performs other duties as assigned. Position Requirements Education High school diploma or equivalent required Experience Minimum one (1) year insurance or real estate tax experience or two (2) years loan servicing experience Functional/Technical Skills Strong written and verbal communication skills Ability to problem solve and research issues when needed Displays strong organizational skills, attention to detail, and ability to handle multiple priorities Effectively manages time and meets deadlines Possesses strong mathematical skills Ability to analyze and interpret data Environmental/Physical Demands Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 11 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans. #J-18808-Ljbffr Planet Home Lending, LLC