Guest Experience Manager

Live Your Passion. Add Your Magic. At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. Guest Experience Manager Summary The Guest Experience Manager is responsible for the management and day-to-day operations of the Concierge department and overall Guest Experience at Montage Palmetto Bluff. This is an integral position held accountable for the seamless movement of guests in the hotel and around the resort. The Guest Experience Manager is flexible, proactive, resourceful, efficient, and always acts with a high level of professionalism. Essential Functions Effectively leading and managing the Guest Experience team Guaranteeing that staff is adequately briefed on pertinent information regarding arrivals, VIP’s and daily group activities Creating and maintaining positive rapport and relationships with local community leaders and vendors alike Staying informed of the latest offerings within the community to guarantee the guest experience is exceptional Ensuring excellent customer service is provided to guests throughout their stay Selecting, training, and scheduling front desk Associates Maintaining new procedures for Guest Experience operations that improve processes and communication Ordering supplies and maintaining an appropriate level of inventory Communicating and developing Front Desk and Concierge Associates to ensure all standards are met on a consistent basis Performing additional duties as assigned that may be outside of the normal scope based on business needs Qualifications College degree preferred 2 to 3 years leadership experience in a luxury hotel Exceptional guest recovery skills Enjoy interacting with people in a fast-paced environment Excellent organizational and time management skills Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook Knowledge of Opera, Alice, Medallia, Midas preferred Must possess a positive attitude Must be willing to participate in a learning environment Must integrate company values throughout all interactions Must be able to quickly adapt and effectively use new software products Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands Physical Requirements Position requires walking and standing most of the working day; must be able to stand and exert well-paced mobility for up to 6 hours in length. Must be able to bend, stoop, squat and stretch to fulfill tasks. Must be able to lift up to 35 lbs on a regular basis. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing. In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. At Montage Hotels & Pendry Hotels, we’re committed to delivering extraordinary, personalized and authentic experiences. How we get there is by empowering our associates to think creatively. Grow their talents. Encourage them to have fun. And allow them to follow their passion in creating moments guests will long remember. At Montage and Pendry, opportunities for career growth are bountiful, and training programs are open to those seeking advancement. We encourage all of our associates to continuously learn and grow. Working at Montage and Pendry is more than a job; it’s a way of life. Privacy Policy #J-18808-Ljbffr