Product Operations Analyst

Product Operations AnalystWe are seeking a talented and driven Product Operations Analyst for a five-month temporary engagement (October through February) to cover an employee leave. This is a fully remote position offering a dynamic opportunity to contribute meaningfully to IT product delivery, process optimization, and cross-functional collaboration within a fast-paced technology environment.Key ResponsibilitiesProject manage IT solution delivery for new products and large feature requests, ensuring on-time and high-quality outcomes.Coordinate with cross-functional teams to align on delivery timelines, resources, and stakeholder expectations.Identify and mitigate risks, resolve blockers, and escalate issues to ensure successful delivery.Drive the work plan process to triage requests and engage business stakeholders to further define and clarify requirements.Facilitate the creation and maintenance of project documentation including benefits management plans, project scorecards, cost-benefit analyses, and effort estimates.Support Enterprise Architecture reviews through collaborative ideation sessions with IT Leads, documenting outcomes and providing detailed handoff information.Create and submit requests for Information Security Vendor Risk Assessments and Security Architecture reviews, documenting decisions in Change Requests.Monitor and manage the new product and large feature request intake process, providing regular status updates and communications to stakeholders.Develop and maintain product dashboards, reports, and metrics to track product performance, user feedback, and market trends.Identify opportunities to streamline request management, estimation, and delivery workflows.Analyze existing workflows to identify inefficiencies and bottlenecks, proposing actionable solutions.Create and document product workflows, processes, and best practices, facilitating agreement discussions on new approaches.Maintain project tracking tools and project plans.Collaborate closely with Agile and Waterfall teams, championing efficient principles by example.Provide KPI-driven metrics on work plan statuses and team performance.Required Qualifications2+ years of Project Management experience.Familiarity with Agile project management tools such as Jira or Azure Boards.Familiarity with IT delivery processes and customer-facing project management.Analytical mindset with a strong focus on process optimization and problem-solving.Ability to understand and document detailed business requirements, clearly bridging business stakeholders and IT development teams.Working knowledge of Microsoft Office applications.Working knowledge of Agile Software Development Methodology and Scrum values and principles.Skill in executing Agile principles in hybrid Waterfall/Agile environments.Strong organizational, verbal, and written communication skills with high attention to detail.Ability to effectively prioritize and execute work under pressure in a fully remote environment.Self-motivated and highly directed, with the ability to manage multiple tasks in a fast-paced, team-oriented setting.Ability to diplomatically communicate with operational leaders and respond professionally to client inquiries and escalations.Preferred QualificationsExperience with IT ticketing systems.Experience coordinating cross-functional teams and managing stakeholder expectations.Knowledge of build vs. buy decision-making processes for new applications or features.Prior experience in a software development environment.Prior experience working within Agile teams.