Helpdesk Analyst

Job Description Deep understanding of client-facing software and technologies, focused on MS Windows and O365. A sincere desire to empower co-workers through the use of technology. High level of interpersonal and communication skills with the ability to communicate complex technical issues in a simple manner. Ability to deal patiently and professionally with both internal and external customers alike. A pro‑active team player capable of supporting a high level of operational activity with a ‘hands‑on’ style. Organised and methodical to ensure ITSM processes are adhered to. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to View email address on click.appcast.io. To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements Provide hands‑on support for all aspects of IT, Telephony and Mobility for clients and visitors in Coty’s local office. Work with the on‑site team to ensure a seamless, coordinated approach to user support at all levels. Consult, collaborate and establish effective networks with key global IT groups. Maintain an up‑to‑date knowledge of new and changing IT developments in line with Coty Global IT directives. Monitor and update ITSM tools and processes. #J-18808-Ljbffr