Technical Business Analyst

Job Title

**Active TS/SCI w/Polygraph REQUIRED** Please do not apply if you do not currently possess this level of clearance.

Basic Requirements:

• Bachelor's degree in a technical discipline
• 5 additional years of experience as a system engineer may be substituted for a degree

Job Description:

• Document user operations using front-end tools to assist in test plan development
• Assist documenting the architecture, dataflows and workflows that make up a complex technology solution.
• Actively perform outreach for issues reported via our service desk to ensure clarity and completeness
• Actively perform outreach to ensure solutions (i.e. bug fixes, enhancements, etc.) meet customer needs
• Assist DevOps team with updating and maintaining System Health & Status tools
• Assist monitoring the health of the system during duty hours
• Maintain existing architecture documentation by working with team leads to understand impact of work in progress
• Assist the team in identifying risks and mitigations
• Assist TTO Lead with weekly status reporting
• Assist team leads with Sprint activities: planning, ticket maintenance, retrospective
• Assist team leads with or Lead documenting release notes

Required Experience:

• Experience and interest in actively interacting with users to translate their experience with our technology stack into actionable work items.

Salary: $120,000 - $130,000 annually

Excellent benefits package including 25 days PTO, 11 paid holidays, 100% employer-paid healthcare for employees and dependents – available day 1, 8% 401(k) employer match – immediate vesting. Disclaimer: The salary range provided is an estimate based on current market conditions and may be adjusted based on factors such as experience, skills, and qualifications. The final salary offer will be determined after a thorough review of the candidate's background and alignment with the role. Please note that this range is subject to change and should be considered as a guideline rather than a definitive figure. Shield Consulting Solutions is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.