Store Supervisor

Store Supervisor

Jacksonville Store - Jacksonville, IL

Job Summary

Store Supervisors serve as lead workers in the day-to-day activities of the sales floor, donation door operations, and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donations, processing, pricing, stocking, performing register transactions, and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus, operating with minimum supervision, and understanding business demands.

Essential Job Duties

• Ability to successfully perform all duties of a Retail Associate
• Train, coach, and provide feedback to help staff strengthen and develop skills
• Ensure store staff follows policies and procedures
• Demonstrate leadership and positive role modeling for retail staff.
• Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner
• Effectively manage time and monitor retail staff time to ensure that work is completed
• Assume responsibility and accountability for the completion of job duties and meet production goals
• Perform bank deposits and related cash-handling duties
• Fill in for store staff as needed
• Perform opening and closing procedures
• Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty
• Perform other tasks as assigned

Competencies

Adaptability, Managing Conflict, Stress Tolerance, Communication, Tenacity, Urgency, Coaching, Delegating, Building Trust

Qualifications

Education, Experience, and Expectations

• Requires a high school diploma or equivalent
• Requires 1 year of experience in a leadership or oversight role, such as supervising staff or managing quality control tasks like ensuring staff adherence to policies, maintaining product standards, or monitoring service quality, preferably in retail.
• Requires a valid driver's license, a safe driving record, proof of insurance, and reliable transportation.
• Requires CPR/First Aid certification or ability to obtain certification within six months of employment.
• Requires occasional travel to other stores and job sites

Knowledge, Skills, and Abilities

• Basic Knowledge of the Google business platform and/or Microsoft Office products, including Word, PowerPoint, Outlook, and Excel, and the ability to utilize other software, such as payroll and point of sale, is preferred
• Works independently while fostering a strong team atmosphere
• Conveys information clearly through verbal and written communication
• Demonstrates sensitivity and the ability to communicate with a diverse population, promotes diversity and inclusion throughout the organization
• Interacts with all people in a manner that enhances their dignity, privacy, and confidentiality
• Requires the ability to be consistently at work and on time on scheduled work days
• Requires a high level of professionalism, integrity, business conduct, and ethical behavior
• Embraces the mission, vision, and values of LLGI

Physical Requirements

• Lift or move up to fifty (50) pounds of clothing and housewares safely on and off retail shelving fixtures up to ten (10) feet high, clothing racks four (4) feet high, and z-racks six (6) feet high
• Push and pull z-racks holding up to one hundred (100) pieces of clothing and weighing a minimum of one hundred fifty (150) pounds
• Push or pull wheeled carts with an average weight of one hundred fifty (150) pounds
• The ability to bend and reach into gaylords five (5) feet high to remove clothing and housewares
• Manual dexterity to fasten and unfasten buttons, snaps, and zippers; operate cash registers and tagging guns
• Stand for long periods throughout the day
• The ability to perform a combination of tasks for extended periods, such as stooping, bending, kneeling, crouching, crawling, lifting, reaching, carrying, pushing, or pulling objects, to sorting and hanging clothing, and placing housewares on shelves and racks
• Demonstrate visual acuity to evaluate donated items for quality
• The ability to identify smells to evaluate donations for undesirable odors such as mold, must, dust, bodily fluids, and/or urine

Environmental Conditions

• Work in a light industrial/warehouse environment with exposure to heat and cold
• Subject to exposure to allergens, including dirt, dust, mold, metals, rubber, plastics, latex, and pet hair.

Tools and Equipment

Cash register, credit/debit card machine, bar-code reader, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, Zebra printer, pallet jacks, basic retail equipment, personal protective equipment, hand trucks, furniture dollies, 4-wheel metal/plastic cages, material lifts, furniture dollies, trash bin/can, bushel carts, trash compactor, trash dumpster, forklifts, stackers (if applicable), company vehicles

Regular Contacts

LLGI Staff, Volunteers, Donors/Customers, General Public, Community Service Workers, Vendors/Suppliers, Service Participants

Our Commitment to Diversity LLGI recognizes our employees' differences in age, disability, veteran status, ethnicity, national origin, language, race, religion, family and marital status, socio-economic status, gender identity, sexual orientation, political affiliation, and other unique attributes. The individual differences, life experiences, knowledge, innovation, unique capabilities, and talent our employees bring to the workplace represent an essential part of our culture.