Document Fulfillment Specialist

Job Description

Job Description

Medical Guardian is a rapidly growing medical alert company seeking a part-time Document Fulfillment Specialist in our center-city Philadelphia office.  The ideal candidate for this role has a detail-oriented approach and can manage their workload independently with a focus on delivering on the commitments of the department.

We are seeking an individual with strong time-management skills who can provide valuable feedback about process changes that will better the team and the organization.  If you thrive working in a fast-paced, results-driven environment, this is the opportunity for you!

Days/Hours: 3 days per week from 8:00 AM - 4:00 PM EST (22.5 hours per week)

Hourly Rate: $17/hour

Responsibilities:

• Open and distribute incoming mail.
• Prepare data for computer entry by compiling and sorting information/documents.
• Print documents from multiple queues and mail to customers.
• Print any internal documents required.
• Receive and process any returned mail.
• Update customer data in CRM systems based on incoming documents.
• Receive email correspondence from customers and take necessary actions.
• Process customer and account documents by reviewing data for deficiencies; resolve discrepancies and return incomplete documents to appropriate parties.
• Mail returned product to appropriate facilities.
• Maintain customer confidence by keeping information confidential.
• Maintain continuity of all accounts across various systems.
• Perform other duties as assigned.

Requirements

• Ability to stay organized and focused in a fast-paced environment.
• Proficiency in typing quicky and accurately.
• Excellent time-management and prioritization skills.
• Strong communication skills.
• Results driven.
• Must have knowledge of Microsoft Office suite.
• Must be willing to be in office.
• High School/GED required.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation & Public Holidays)
• Short Term & Long Term Disability
• Retirement Plan (401k)