Customer Service Rep

Customer Service Rep

Bauer Welding & Metal Fabricators, the premier contract manufacturer in metal fabrication for over 75 years, is looking for a full-time Customer Service Representative. This person will assist customers in successfully placing purchase orders, research and resolve customer issues, and collaborate across the organization to ensure on-time and in-full product delivery.

This is a full-time, non-exempt position reporting to the Director of Sales and Marketing.

Key Responsibilities:

• Accurately enter new purchase orders into the ERP system (Epicor) and confirm order acknowledgements are sent and/or customer portals are updated, and properly file order documentation.
• Serve as the primary contact for customer inquiries related to active orders, including requests for schedule changes.
• Partner with Account Management to communicate order status changes to customers proactively.
• Review demand forecasts from key customer portals and update the ERP system with new orders or changes.
• Review customer-generated open order reports and enter new releases as needed.
• Coordinate outbound shipments with customers who provide their own carriers or reusable dunnage.
• Maintain price lists in ERP for key accounts.
• Collaborate with Account Management, Estimating, Scheduling, and Operations to successfully fulfill customer orders on time and in full.
• Perform other duties as needed / assigned.

Qualifications:

• High school diploma or equivalent; Associate or Bachelors' degree preferred.
• Two (2) or more years successful experience in customer service / order entry role, preferably in a manufacturing environment.
• Previous experience with ERP software, Epicor MES strongly preferred.
• Active listening to customer needs and concerns to ensure they feel heard and valued.
• Demonstrate genuine understanding of customer issues and desire to resolve them successfully.
• Maintain a professional and courteous attitude, even in challenging situations.
• Strong written and verbal communication skills; clear, concise communication across all channels.
• Highly organized and strong attention to detail, able to manage changing priorities day to day.
• Ability to balance multiple concurrent projects, prioritize needs and meet deadlines.
• Proficient with Microsoft Office (Outlook, Excel, Word).

Working Conditions: Office environment with extensive sitting at desk and computer, some walking, standing, bending at the waist, stooping and reaching required; ability to lift 5-20 pounds occasionally. Occasional manufacturing environment requiring safety glasses.

Bauer offers a full menu of competitive benefits (including Medical, Dental, Vision, Life, Disability, Critical Illness and 401(k)) and is an equal opportunity employer.

Actual pay will be based on experience and qualifications, but will be in the range of $23.54 to $29.43 per hour.

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.