Technical Support Specialist

Triplett Test Equipment & Tools is seeking a Technical Support Specialist for our Merrimack, NH headquarters. This is a full-time, 100% on-site position combining technical writing and product documentation with hands‑on technical support and troubleshooting . A major part of this role is developing and maintaining the technical materials our customers use to understand and successfully operate our products. You will work directly with Triplett products, Product Engineering, and technical information to create clear, accurate documentation, while also helping customers solve real-world application and product issues. Because Triplett offers products across electrical test and measurement, environmental instrumentation, network and cable testing, thermal imaging, CCTV/security, and other technologies, we're looking for someone with strong technical aptitude who enjoys learning how products work and explaining them clearly to others. What You'll Do Technical Writing & Product Documentation Draft, review, edit, and improve Quick Start Guides (QSGs) Write and maintain full user manuals , product documentation, and technical reference materials Create FAQs, application notes, technical articles, troubleshooting guides, and knowledge-base content Translate engineering information and product functionality into clear, easy-to-understand customer documentation Work with Product Engineering and other internal teams to verify technical accuracy Review existing documentation and identify areas that need clarification or improvement Use recurring customer questions and field issues to continuously improve manuals, QSGs, FAQs, and support materials Customer Technical Support & Application Guidance Respond to pre-sale and post-sale technical questions by phone, email, and online support channels Help customers understand product operation, setup, specifications, and applications Troubleshoot product, software, configuration, and application issues Recommend appropriate Triplett products and solutions based on customer requirements Explain technical concepts clearly to customers with varying levels of technical experience Escalate product issues to Product Engineering when additional investigation is required Hands‑On Product Troubleshooting Work directly with Triplett test and measurement products to understand operation and diagnose issues Replicate customer applications or reported problems in our office when necessary Diagnose hardware, software, setup, and field‑application issues Identify root causes and provide customers with clear, practical solutions Provide feedback to Product Engineering regarding recurring issues and opportunities for product improvement What We're Looking For Associate degree, Bachelor's degree, technical certification, or equivalent hands‑on experience in electronics, electrical engineering technology, systems engineering, mechanical/systems maintenance, or a related technical field Approximately 2–5+ years of relevant experience in technical support, technical writing, field service, applications engineering, systems technology, or a related technical role Strong technical writing skills with experience creating user manuals, Quick Start Guides, technical documentation, or knowledge‑base content Strong technical aptitude and the ability to quickly learn unfamiliar products and technologies Strong written and verbal communication skills Structured, hands‑on approach to troubleshooting and problem solving Comfortable working directly with physical products, electronic equipment, and test instruments Ability to communicate technical information clearly to both technical and non‑technical users Ability to collaborate with Product Engineering, Sales, and other internal teams Must be able to work 100% on‑site in Merrimack, New Hampshire Please note: This position is 100% on‑site in Merrimack, NH. Relocation assistance is not available for this position. Preferred Experience Experience with test and measurement equipment such as digital multimeters, clamp meters, electrical testers, oscilloscopes, cable/network testers, thermal cameras, environmental meters, or similar electronic instrumentation is a plus. Experience or familiarity with electrical systems, HVAC diagnostics, networking infrastructure, security/CCTV systems, electronics, or instrumentation is also beneficial. Why Triplett? Triplett has been providing test and measurement solutions since 1904. Today, our product portfolio serves professionals across electrical, HVAC, networking, security, maintenance, industrial, and related markets. This role is a good fit for someone who enjoys both understanding technology and explaining it . You'll have the opportunity to work across a broad range of products, create documentation that directly affects the customer experience, and personally help customers solve technical problems. If you're the kind of person who can pick up a technical product, figure out how it works, troubleshoot it, and then write a clear manual or Quick Start Guide that makes it easier for someone else to understand , we'd like to hear from you. Learn More About Careers at Triplett To learn more about Triplett, our culture, and current opportunities, visit our Careers page: #J-18808-Ljbffr Triplett Test Equipment & Tools