Customer Service Representative

ConGlobal is the go-to expert for multimodal, industrial terminal operations. ConGlobal has been firmly planted in the intermodal industry for more than half a century. From the time Malcom McLean brought the shipping container to the world, we've kept our finger on the pulse of the industry and the needs of our customers. The result is an ever-growing list of services that meet ever-evolving needs.

We are passionate about innovation and continue to lead the industry in developing and deploying products that enhance our operations, unlock new markets, and disrupt the status quo. We offer multi-modal expertise with operations across the U.S., Mexico, and Costa Rica and the largest depot terminal network in North America. We have industrial operations insights and specialized technology. We bring these assets together to unlock value, increase operational efficiency, and drive down costs.

Launch Your Career with ConGlobal

ConGlobal is hiring immediately for a key role in our global supply chain operations. Whether you're looking to grow your career or gain new skills, this role offers paid training , competitive pay , excellent benefits , and long-term advancement opportunities .

Location: 555 Maritime St, Oakland, California 94607
Starting Pay: $22.87 - $27.11/hour
Status: Full-Time | Immediate Hire

Schedule: Monday - Friday, day shift

ConGlobal is seeking a highly motivated and detail-oriented Customer Service Representative to join our team. The primary role is to establish and maintain strong relationships between ConGlobal and our customers while ensuring the accuracy of all equipment records and activities. You will be responsible for managing customer inquiries, providing accurate repair estimates, coordinating equipment surveys, and maintaining consistent communication with customers and internal teams to ensure smooth operations and customer satisfaction.

Key Responsibilities:

• Create and foster strong relationships with ConGlobal's customers, ensuring a high level of satisfaction.
• Maintain accurate records of customers' equipment inventory, repair status, and all relevant activities.
• Develop and maintain professional and effective communication with customers, ensuring their needs are met in a timely manner.
• Input repair estimates for the owners of equipment and obtain necessary approvals from lessors and/or owners.
• Schedule and coordinate equipment surveys and adjust repair estimates based on feedback from surveyors, owners, or lessors.
• Update TEC system when equipment is repaired and ensure all relevant data is logged accurately.
• Prepare and manage daily billing paperwork for repaired units.
• Responsible for compiling and submitting monthly storage and handling billing reports.
• Coordinate scheduling of on-hires with the yard supervisor and assist with prioritizing equipment repair with the shop supervisor.
• Update TEC system with sales equipment repairs and movements.

Qualifications

• High school diploma or equivalent required. A college degree or relevant certifications in customer service or logistics is a plus.
• Proven experience in customer service, logistics, or a similar field.
• Strong communication skills, both written and verbal, with an ability to interact professionally with customers and team members.
• Detail-oriented and highly organized with the ability to manage multiple tasks simultaneously.
• Proficient in MS Office Suite and experience with TEC systems or similar inventory management software is a plus.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong problem-solving skills and the ability to work independently.
• Must pass a pre-employment background verification which may include criminal background check, physical and drug screening.

Skills & Attributes:

• Excellent customer service skills and a proactive attitude toward resolving customer inquiries and issues.
• Strong attention to detail and accuracy in data entry and recordkeeping.
• Ability to work collaboratively with different teams, including sales, yard, and shop supervisors.
• Good time management skills and the ability to prioritize tasks effectively.
• Ability to handle confidential information with integrity and professionalism.

We offer competitive pay, medical/dental/vision benefits, 401(k), paid training, career advancement and more.

ConGlobal is an equal opportunity employer committed to creating a diverse and inclusive workplace. We value and celebrate the unique perspectives and contributions of individuals, and we prohibit discrimination and harassment based on any protected characteristic as defined by applicable federal, state, and local laws.

At ConGlobal, base pay for any candidate who successfully completes the selection process is determined by several factors, including but not limited to: location, business needs, job-related skills, experience, qualifications, and internal equity. We are committed to fair and competitive compensation practices and tailor our total rewards package to each individual's background and the specific requirements of the role. This package may include a combination of base pay, incentive or bonus opportunities, and a full range of benefits such as medical, financial, and other wellness offerings-depending on the position and employment status.