Senior Manager, Business Continuity and Resiliency | Retail Bank Risk

Position Overview As a Business Continuity and Resilience Senior Risk Manager within Capital One’s Retail Risk Office, you will be a primary architect of our first line of defense. This role is not merely tracking compliance; you will act as a strategic influencer and change agent who inspires business and technology partners to think broadly about business continuity and resiliency. Leveraging a deep foundation in Business Continuity Management, you will ensure Capital One Banking and Premium Products remain profitable and resilient in a constantly evolving technological and regulatory landscape. Key Responsibilities Strategic Leadership: Move beyond administrative oversight to drive divisional strategic imperatives and program enhancements. Fungibility & Adaptability: Translate complex regulatory requirements into actionable business strategies while remaining technologically adept. Effective Challenge: Provide sophisticated advice and challenge first, second, and third‑line partners regarding BCMM lifecycle risks. Decision‑Making: Leverage analytical and critical thinking skills to influence executive‑level decisions. Strategic Impact & Responsibilities: Proactively mitigate risk through strategic mobilization rather than reactive reporting. Program Ownership: Own and lead initiatives to improve the BCMM lifecycle, focusing on automation, innovation, and process improvements across Planning, Testing, and Governance. Executive Communication: Facilitate governance forums and present program updates to senior leadership, distilling complex risk data into clear narratives. Risk Mitigation & Synthesis: Analyze end‑to‑end processes and disparate data sets to identify trends and design robust controls. Business Continuity & Cyber Resilience: Partner with technology and security teams to define, test, and maintain robust BC plans and cyber resilience strategies. Regulatory & Audit Management: Provide strategic oversight during audits and exams, ensuring that control execution aligns with policy and standards while minimizing operational friction. Leverage AI Tools and Emerging Technologies: Use advanced tools to enhance process efficiency and drive predictive risk modeling. Required Qualifications Strategic Stakeholder Management: Create collaborative environments across Business, Technology, Legal, and Compliance teams. Strong Judgment: Act as a trusted advisor with integrity and leadership to protect Retail Bank and Premium Products through proactive risk consulting. Analytical Rigor: Incorporate qualitative and quantitative analysis into work products, ensuring risk assessments are technically sound and strategically aligned. Financial Industry Acumen: Understand the financial services landscape and navigate complex regulatory environments. Systems Methodology Expertise: Master business continuity systems methodologies to evaluate, implement, and govern the technologies underpinning BCMM. Communication: Communicate with purpose and influence, holding meaningful discussions with senior management. Experience Requirements: At least 3 years in Tech, Data, or Process Management. At least 5 years in Risk, Compliance, or Audit. At least 5 years in Business Continuity Management. At least 3 years of People Leadership experience. Preferred Qualifications Technology resilience experience. Financial Services Risk Management experience. Risk, Data, or Privacy certifications (CISSP, CISA, or CRISC). Familiarity with AI‑driven risk management tools and applications. Additional Information At this time, Capital One will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full‑time annual salaries for this role by location are: McLean, VA: $177,700 – $202,800 Richmond, VA: $161,500 – $184,300 Equal Opportunity Statement Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. Capital One will consider qualified applicants with a criminal history in compliance with applicable laws. #J-18808-Ljbffr Capital One