Customer Experience Coordinator

Customer Experience Coordinator

The Technology Group is seeking a friendly, organized, and customer-focused Customer Experience Coordinator to support our Salt Lake City office. This position serves as the first point of contact for customers, vendors, and visitors while helping create a professional, welcoming, and safety-conscious customer experience.

The primary focus of this role is front desk support, retail sales, showroom appearance, inventory stocking, and helping maintain a clean and safe customer-facing work environment. The position also provides backup support to the sales and service teams as needed.

Key responsibilities include:

• Greeting and assisting customers, vendors, and visitors in a professional and friendly manner.
• Answering and directing incoming calls and customer inquiries.
• Maintaining a clean, organized, professional, and safe reception area and showroom.
• Assisting customers with retail product purchases and sales transactions.
• Stocking, organizing, cleaning, and replenishing retail inventory and showroom displays.
• Monitoring inventory levels and communicating restocking needs.
• Following safe work practices and promptly reporting safety concerns, hazards, or maintenance needs.
• Supporting the sales team by converting approved quotes into sales orders when needed.
• Processing customer orders and updating CRM and business systems as needed.
• Assisting the Service Center with customer repair check-in and intake when needed.
• Supporting other office, sales, and operational tasks as assigned.

Required qualifications include:

• High school diploma or equivalent required.
• Minimum of two years of experience in customer service, retail sales, reception, or office support.
• Strong verbal and written communication skills.
• Professional, friendly, and customer-focused demeanor.
• Excellent organizational and multitasking skills.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong attention to detail and problem-solving ability.
• Dependable, punctual, and able to work independently and as part of a team.
• Ability to handle sensitive and confidential information with discretion.
• Commitment to maintaining a clean, organized, and safe work environment.

Preferred qualifications include:

• Experience processing customer orders, sales transactions, or point-of-sale activities.
• Experience stocking inventory, merchandising displays, or maintaining a retail showroom.
• Experience using CRM systems, specifically Zoho CRM.
• Experience using ERP or business management systems, specifically Microsoft Dynamics 365 Business Central.
• Experience supporting sales, service, or operations teams.
• Experience in the construction, engineering, surveying, technology, or equipment industries.
• Additional training or coursework in office administration, business, safety, or customer service.

Why join our team?

This is a great opportunity to join a growing Technology Group supporting SITECH Intermountain, Monsen Engineering, and Intermountain Technologies. You will play an important role in creating a positive customer experience, supporting retail sales, promoting a clean and safe customer-facing environment, and helping our Salt Lake City office operate smoothly.

If you enjoy helping customers, staying organized, working safely, and creating a great first impression, we encourage you to apply.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities