Collections Specialist (US)

Join QVC Group

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects, and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill®, and Grandin Road.

Your Opportunity, Your Team

Reporting to the Supervisor, Customer Collections, you will be responsible for inbound collection calls of delinquent FlexPay installments and FlexPay Eligibility inquiries. Performs a variety of routine and complex tasks, which includes document processing, data entry, and preparing checks for deposit.

Where You'll Work

This role is remote; job seekers must reside in one of the following states to be considered: NJ, DE, PA. This role may require you to be on site at our West Chester, PA office as needed.

What You'll Do

• Answer inbound customer calls for Flexpay installment collections and eligibility.
• Handle all call types related to Flexpay installment plans and eligibility.
• Review Flexpay credit card decline and eligibility reports; act as liaison with collection agencies and Finance to resolve issues.
• Process payments manually, scan checks, balance, and prepare checks for deposit.
• Support special projects and perform other duties as assigned by management.

What You'll Bring

• 2+ years experience in a Call Center/Customer service environment
• Utilize advanced Microsoft Excel, Word, and 10-key skills for data entry and reporting.
• Exhibit strong written, verbal, interpersonal, and negotiation skills for effective communication and collaboration.
• Apply excellent time management, attention to detail, and problem-solving abilities to optimize workflow and resolve issues.
• Adapt to change, remain flexible, and perform efficiently under pressure in a fast-paced, dynamic environment.

Our Total Rewards package includes benefits you'll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at View email address on click.appcast.io for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.