General Manager

Job Description

Job Description

The General Manager is responsible for managing the day-to-day operations of a Wright’s Barbecue store. This includes overseeing staff selection, development, and performance management, managing inventory and ordering, ensuring profitability, and delivering an exceptional guest experience. The General Manager serves as the primary leader for the store, ensuring operational excellence and compliance with company standards.

Major Responsibilities and Activities

• Oversee and manage all areas of store operations; make final decisions on matters of importance.

• Serve as the primary resource for all Toast/POS-related issues.

• Lead and coach Assistant Managers to ensure personal and professional growth.

• Manage shifts, including scheduling, planning, and maintaining standards of quality and cleanliness.

• Assist with opening and closing duties as needed.

• Ensure a safe working and guest environment; promptly complete accident reports when necessary.

• Investigate and resolve complaints regarding food quality and service.

• Implement proper security procedures to protect employees, guests, and company assets.

• Collaborate with leadership to achieve goals related to food costs, labor costs, operating expenses, sales, and profitability.

• Ensure timely and accurate completion of financial and personnel/payroll administrative duties.

• Adhere to company standards and service levels to increase sales and minimize costs.

• Maintain consistent high-quality food preparation and service standards.

• Uphold professional restaurant image, including cleanliness, uniforms, and appearance standards.

• Estimate food and beverage costs; supervise portion control and minimize waste.

• Respond to guest complaints and take appropriate actions to ensure satisfaction.

• Ensure full compliance with HR policies and procedures for store employees.

• Conduct orientation, oversee training, and provide ongoing feedback and performance reviews.

• Maintain accurate staffing plans and prepare manager schedules one month in advance.

• Represent Wright’s Barbecue in the local community through active involvement.

• Perform additional duties as requested by the COO or Owners.

Education, Knowledge, Skills, and Abilities

• High school diploma or equivalent required; Associate or Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.

• Experience:

• Minimum 3–5 years of experience in restaurant management or multi-unit leadership.

• Proven ability to manage staff, budgets, and operations in a high-volume environment.

• Strong knowledge of food safety regulations and operational best practices.

• Strong leadership and team-building skills.

• Excellent communication and interpersonal abilities.

• Ability to manage multiple priorities under pressure.

• Proficiency in Microsoft Office Suite and POS systems (Toast experience preferred).

• Financial acumen with experience in budgeting and cost control.

• Self-motivated with a hands-on management approach.

Physical Requirements

• Ability to remain in a stationary position for extended periods (up to 8 hours).

• Frequent walking, standing, bending, and reaching in kitchen and dining environments.

• Ability to lift and carry up to 25 pounds occasionally.

• Manual dexterity for operating POS systems and handling food service tools.

• Visual acuity for monitoring food quality and reviewing documents.

• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Conditions

• Fast-paced restaurant environment with exposure to heat, smoke, and kitchen equipment.

• Noise levels may vary from moderate to high during peak service times.

• Flexible schedule required, including evenings, weekends, and holidays.

• Frequent interaction with staff and guests in a dynamic setting.

Please note that this job description does not cover or contain a comprehensive listing of activities, duties, or responsibilities that will be required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Accommodations may be requested as needed.

The signature below constitutes the employee's understanding of the requirements, essential functions, and duties of the position.