General Manager

Company description

Mast Market is a hospitality and community-driven market & cafe with locations in Bedford, NY and NYC's Upper West Side.

Job description

We are looking for experienced, hospitality-driven leaders to manage our location in New York City's Upper West Side. This position will report directly to ownership and will manage both the market and cafe, overseeing a crew of 12-15. Duties include inventory management, placing orders, customer service, merchandising, product education, scheduling, facility and equipment maintenance, light bookkeeping and financial reporting. This position requires an energetic, positive, organized, and pro‑active manager who can provide calm leadership in a busy and demanding setting.

Responsibilities

• Operational Leadership : Oversee daily operations for the market and cafe, ensuring adherence to MAST standards. This includes maintaining a clean, inviting environment and managing facility maintenance. Reports directly to ownership.
• Team Development : Recruit, train, and mentor staff (baristas, retail associates, supervisors). GMs set expectations, fostering a high-performance, positive culture and manage employee scheduling and performance reviews.
• Customer Experience : Act as the face of the establishment, engaging with guests and resolving complaints to ensure premium service levels.
• Financial Management : Own the Profit & Loss (P&L) performance. Key tasks include managing budgets, monitoring labor and food costs, tracking waste, analyzing sales data, and driving revenue growth through strategic initiatives.
• Inventory & Vendor Relations : Oversee specialty product sourcing, ordering, manage inventory cycles, and maintain relationships with high‑quality vendors to ensure product availability and cost-effectiveness.
• Product & Menu Strategy : Manage standards through consistent quality controls of the cafe. Collaborate with culinary teams to develop seasonal menu offerings and curate market selections.
• Marketing & Community Engagement : Drive local brand loyalty by coordinating with marketing teams on promotional campaigns, social media, and community events.
• Compliance : Ensure strict adherence to health, safety, and sanitation regulations, as well as labor laws.

Qualifications / Experience

• Three years of hospitality management experience in a market, grocery, cafe, retail, and/or food business.
• Barista experience.
• Food safety certified.
• Outstanding interpersonal skills with a proven ability to lead and build strong relationships with colleagues and employees.
• Charismatic, outgoing self-starter with pride and passion for great customer service.
• Excellent written and verbal communicator.
• Kind, thorough, reliable, and team-oriented.

Benefits

• Competitive rates.
• Bonus/Profit share.
• Full health, dental, and vision benefits for full‑time employees.
• Paid holidays and PTO.
• Employee discount.
• Volunteer days.

Compensation

This position is salaried, $75,000 – $100,000.

Application instructions

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Deadline

No deadline.