IT Service Delivery Consultant Mid / Site Manager

Description The selected candidate will be responsible for ensuring the internal processes related to Information Technology (IT) Service Management and Delivery are applied and used across the enterprise to ensure timely resolution of incidents and drive high availability. Additional job duties and responsibilities include: Leverage processes, utilizing ITIL best practices, to ensure the IT organization designs, deploys, and sustains high quality, highly available solutions that align with business and IT strategic objectives. Provide Incident, Problem, Change, and Availability Management. Ensure that IT has the appropriate level of process definition, rigor, and reporting to deliver the highest level of availability, quality, value, flexibility, and visibility to the organization. Site Manager Responsibilities Serve as Site Manager for Resource Managers to head‑up, supervise and represent the team on‑site. Ensure that all program goals and objectives are accomplished within the prescribed timeframe, budgetary parameters and to the customers' satisfaction. Provide subject‑matter expertise and technical leadership for onsite staff. Act as chief point of contact for team members and frontline escalation point regarding workplace issues. Provide performance feedback and coaching to direct reports. Assign administrative duties for the team, including scheduling, time off requests, coordinating training, special initiatives, professional development, and ensuring compliance with Leidos policies. Respond to incident escalation on behalf of direct reports, pursue issue resolution, coordinate with Resource Managers for interdepartmental requirements, and track training, certification and education for Leidos personnel. Model the 6 Key Leidos Leadership Excellence Behaviors. Basic Qualifications Bachelor's degree and a minimum of 2+ years of relevant experience or equivalent. Active DoD Secret Clearance. Prior MCEN experience. ITIL certification required. IAT II certification required. Experience with hardware (HW) or software (SW) asset management. Preferred Qualifications Previous people leadership experience. Pay Range Pay Range $59,150.00 - $106,925.00 Pay and Benefits Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. For more details, visit Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #J-18808-Ljbffr Leidos