Human Resources Manager

Shields Group Search is partnering with a fast-growing, venture-backed technology company to hire a People Operations Manager in New York City. About the Company Our client is building the operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Their AI-powered quoting platform helps distributors and contractors modernize one of the largest and most operationally complex industries in the world. Over the past year, their quoting product has scaled to thousands of quotes completed weekly, doubled revenue in 2026, and gained adoption among many of the top suppliers in North America. Fresh off a $14M Series A backed by leading construction technology investors , they’re entering their next phase of growth and are looking for a People Operations Manager to support the team You’ll work directly with the CEO & CoS , as well as every team, to support smooth day-to-day operations of the company and will serve as a key partner across HR, accounting, and executive support functions. They’re transforming the $250B HVAC industry with AI-native software , an industry still largely untouched by modern tools. This is your chance to get in early. What You'll Do People Operations & Employee Experience Own end-to-end onboarding and offboarding - provisioning accounts, ordering equipment, scheduling intro meetings, handling paperwork, and making sure every new hire feels welcomed from day one Design and roll out lightweight performance review processes that give clarity without unnecessary bureaucracy Manage benefits, 401(k), and payroll administration - proactively guiding employees through enrollment, open enrollment, and life events Maintain employee records, org charts, and personnel files with care and accuracy Build and maintain internal policies and procedures that ensure compliance with state and federal employment law Source and engage candidates directly through proactive outreach across LinkedIn, networks, and communities to build pipelines for open roles Own and configure the ATS for the recruiting and hiring process - from job posts, to interview steps, to permissions Plug in with all hiring managers to ensure they are prepared for each role’s hiring process Coordinate with third-party recruiters in scheduling interviews, managing on-sites, and drafting offer letters Create the recruiting infrastructure (e.g., tools, metrics, and rituals) that keeps hiring transparent, efficient, and deeply aligned with company values Collaborate with Marketing and Leadership to bring the employer brand to life through storytelling, events, and creative outreach that show who they are and why people love working there Internal Operations & Executive Support Manage relationships with HR, benefits, payroll, and other operational vendors Improve internal systems and processes as the company scales - from Slack and Google Workspace hygiene to expense workflows in Ramp What We're Looking For 6+ years of experience in people operations, HR, or a generalist people role at a fast-paced, dynamic company Comfortable with HR systems and working with recruiters, finance, and legal partners Hands-on experience with ATS platforms, benefits administration, and onboarding tools Exceptionally organized with strong written communication and sharp attention to detail Equity: meaningful grant, aligned with your background Perks: free lunches and dinners This is a full-time, onsite role in NYC’s Flatiron District , steps from Madison Square Park and Union Square. #J-18808-Ljbffr