Yankee Candle - 2nd Assistant Manager - Newport News, VA

Yankee Candle - 2nd Assistant Manager - Newport News, VA

Position Title: Yankee Candle Retail 2nd Assistant Manager Location: Retail Store Reports To: Store Manager

Job Overview: Support the Store Manager in executing the following roles and responsibilities to deliver an exceptional employee and guest experience and drive profitable top-line sales growth.

Responsibilities:

• Team Experience: Assist in building a high-performing team that represents our Newell Brand Values: Passion for Winning, Integrity, Leadership, Ownership, and Teamwork. Contribute to effective onboarding and ongoing development of team members. Recognize and address positive and negative HR-related situations through performance management. Assist to motivate, inspire, and retain top talent. Provide coaching and foster a positive work environment.
• Guest Experience: Contribute to creating a store environment focused on delivering an exceptional guest experience, driving sales results, and maintaining a safe, inviting shopping and working experience. Deliver an emotionally engaging guest experience by understanding guest needs, through product knowledge, and making emotional connections. Maximize sales potential by implementing company selling strategies, coaching to selling behaviors, and maximizing the Guest Sales Leader role. Drive guest loyalty through the Rewards Loyalty program, Key Performance Indicators (KPIs), Best Guest communication, and Grass Roots Marketing. Build lasting customer relationships to enhance loyalty. Maintain store appearance by implementing company visual standards through flawless execution of plan-o-grams, effective planning, visual maintenance, signage, and store cleanliness.
• Operational Experience: Assist in analyzing the business, creating clear action plans that ensure effective execution of all operational activities. Assist in identifying root causes and help create effective action plans that drive results. Ensure clear, effective team communication that creates understanding and alignment. Support inventory management activities and control expenses. Incorporate safety and loss prevention measures into daily activities and follow company policies and Code of Ethics. Consistently achieve or exceed all Key Performance Indicator (KPI) goals through strategic planning, effective execution, and continuous performance improvement.

Qualifications: High School completion or equivalent GED. Proven experience in a retail management role (2 years preferred). Strong leadership and team management skills. Excellent communication and interpersonal abilities. Proficient in retail software and Microsoft Office. Strong analytical skills. Solution-oriented. Must be able to work in a fragrance-filled environment. Ability to work flexible hours, including weekends and holidays.