Project Operations Coordinator

Job Description

Job Description

Chimney Cricket is a full-service chimney, fireplace, and hearth company serving homeowners throughout the greater Philadelphia region. Our work includes chimney restoration and masonry, fireplace installation, venting systems, gas and wood appliances, and other residential construction and home-service projects.

We are looking for an experienced Project Operations Coordinator to coordinate residential fireplace and hearth restoration and installation projects from approval through completion.

This is not an entry-level administrative project coordinator position. We are specifically looking for someone with experience coordinating construction, remodeling, trades, or field-service projects. The right candidate understands what it takes to move a physical project from a sold scope of work to a completed job—including scheduling crews, reviewing job requirements, coordinating materials and equipment, working with vendors, communicating with customers, and working with field techs to solve problems when conditions change.

The Project Operations Coordinator works closely with our Operations Manager, sales team, technicians, installers, vendors, and customers to make sure every project is properly prepared before a crew arrives and stays on track through completion.

Construction Project Coordination

You will manage the operational side of multiple active residential construction and installation projects. This requires understanding project scope, anticipating what crews need to complete the work, and identifying potential problems before they affect the schedule.

• Manage projects from sales approval through completion and closeout
• Review scopes of work, estimates, job documentation, photos, measurements, and project requirements
• Coordinate project readiness, deposits, scheduling, materials, equipment, and crew requirements
• Maintain communication between sales, customers, field crews, vendors, and management
• Track multiple active projects and proactively identify scheduling, material, or job-readiness issues
• Coordinate changes or unexpected field conditions that affect project execution
• Visit active job sites to review progress, quality, project conditions, customer satisfaction, and crew needs
• Help ensure crews arrive with the information, materials, equipment, and preparation necessary to complete the project successfully

Project Administration & Closeout

Strong documentation matters, but this position requires more than simply maintaining paperwork. You will use project documentation to understand what is happening in the field and help keep projects moving.

• Review technician paperwork, job notes, photos, and project documentation
• Monitor project labor and technician timesheets
• Ensure required project documentation is complete and accurate
• Track outstanding project items and follow them through resolution
• Coordinate project completion, closeout, and handoff to billing

Purchasing & Material Coordination

Construction experience is particularly valuable in this area. Our projects may require appliances, venting components, masonry materials, fabricated products, specialty parts, and other job-specific materials.

• Review project material and equipment requirements
• Order materials, venting, equipment, and specialty components
• Coordinate purchasing with manufacturers, distributors, and local suppliers
• Track purchase orders, lead times, backorders, and delivery dates
• Verify orders for accuracy before projects are staged
• Identify material issues that could affect project schedules
• Maintain organized purchasing and project records

Safety Program Coordination

Safety is one of Chimney Cricket's core values. This position also supports the Operations Manager in coordinating and maintaining our company safety program.

• Maintain company safety documentation, incident records, and OSHA logs
• Coordinate safety meetings, training sessions, and toolbox talks
• Track employee safety certifications and training requirements
• Maintain SDS, equipment, and other required safety documentation
• Assist with incident documentation and coordination with outside safety consultants

Required Qualifications

• Minimum 2 years of experience coordinating or managing construction, remodeling, skilled-trade, installation, or field-service projects
• Experience coordinating multiple active field projects involving crews, schedules, materials, customers, vendors, and changing job-site conditions
• Working understanding of how residential construction or skilled-trade projects move from estimate/sale through planning, procurement, field execution, and completion
• Experience reviewing scopes of work, job documentation, material requirements, and project schedules
• Ability to anticipate project needs and identify missing information, materials, or job-readiness issues before sending a crew
• Strong organizational and problem-solving skills with the ability to manage competing priorities and deadlines
• Confident communication with homeowners, field technicians, vendors, salespeople, and management
• Comfortable visiting active residential construction/job sites
• Proficient with business software, project-management systems, and Microsoft Office or Google Workspace

Preferred Experience

Experience in one or more of the following industries is strongly preferred:

• Residential construction or remodeling
• HVAC
• Roofing
• Chimney, fireplace, or masonry
• Plumbing
• Electrical
• General contracting
• Specialty trades or home services

Additional preferred experience includes:

• Construction purchasing and material procurement
• Coordinating subcontractors and field crews
• Inventory or warehouse coordination
• Reading construction scopes, plans, specifications, or manufacturer documentation
• OSHA documentation, safety programs, or construction safety compliance

Who Will Be Successful in This Role

This position is a good fit for someone who has worked around construction projects long enough to understand that the plan on paper and what happens in the field aren't always the same thing .

You should be comfortable looking at a project and asking questions such as: Do we have everything the crew needs? Are the materials correct? Is the site actually ready? Are there access or scheduling issues? Is something missing from the scope? Does the customer understand what is happening? What could prevent us from completing this job as scheduled?

We're looking for someone who doesn't simply track problems after they happen—we want someone who anticipates them and helps solve them before they affect the project.

Our Core Values

• RESPECT – We are prepared, on time, and treat people right.
• INTEGRITY – We do what we say and own the outcome.
• SAFETY – We protect people, property, and the reputation of our company.
• EXCELLENCE – We pursue quality outcomes and continuous improvement.