Manager - Dispatch & Workforce Planning in United States Of America, Connecticut, East Hartford

Company: Connecticut Natural Gas Department: Gas Engineering & Operations Job Title: Manager – Dispatch & Workforce Planning Location: East Hartford, CT Work Model: Office and Field Salary Range: $141,420 to $176,400 What We Offer Competitive benefits and growth opportunities Generous performance‑based bonuses 12% 401(k) match Comprehensive health, dental, and vision insurance Tuition reimbursement Professional development and clear career‑advancement pathways Job Summary Travel to service areas 10%. The Manager of Dispatch and Work Planning (BGC, CNG, and SCG) reports to the Director of Workforce Planning, Scheduling and Resource Management. Directs the overall operation & maintenance of the BGC, CNG, and SCG dispatch centers, ensures the integrity of the Company’s emergency response data, and develops and administers policies, practices and procedures that maximize efficiency while ensuring compliance with regulatory requirements, internal and external auditors. Manages the O&M budget for the Dispatch centers and works closely with Operations, Regulatory, Internal and External Auditors, Union Leaders, and other internal and external entities. Manages the creation of work orders, emergency dispatches, and work scheduling/optimization. Key Responsibilities Formulates strategic and tactical plans for the Company’s metering system and future upgrades, ensuring consistency with Avangrid’s objectives. Makes complex decisions related to work planning that impact earnings and cost containment. (25 %) Provides direction on the operation of Avangrid’s dispatch centers, managing multiple remote work locations and diverse union and non‑union work groups. (25 %) Ensures development of technical training and progression testing for all dispatch personnel, provides leadership and team building, and incorporates continual efficiencies and procedural improvements. Handles Union contract negotiations and grievance processes. (10 %) Directs overall operation of the CNG, SCG, and BGC Dispatch Group and coordinates best practices with NY Dispatch group. (20 %) Formulates a work planning program to find efficiencies, reviews staffing needs for operations staff, and works with the operations team to implement changes. (20 %) Required Qualifications Education & Experience Required: Bachelor’s Degree or 10 years of equivalent experience in supervision, project management, and/or utility dispatch. At least 6–8 years of supervisory, project management, and/or utility dispatch related experience. Skills/Abilities: Office Suite SAP Dispatch Software Competencies Growth & Continuous Improvement Initiative & Change Focused on Results Customer Centric (internal and/or external) Communication Collaboration Leadership (people managers/leaders) Equal Opportunity Employer At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, sex, national origin, age, marital status, sexual orientation, disability, protected veteran status, or any other status protected by federal, state, or local law. If you are an individual with a visual or other disability who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at View email address on click.appcast.io. #J-18808-Ljbffr Iberdrola Renewables