Patient Account Representative

Responsibilities Work hospital/physician accounts to resolve them in a timely manner. Perform charge reviews, retro‑reviews, account/claim edits in Cottage's EHR and follow up on claim submission and remittance review for insurance collections. Pursue disputed balances and resolve credit balances from both government and non‑government entities. Interface with internal revenue cycle departments and external payer organizations, including Health Information Management, Case Management, review organizations, access/registration areas, and clinical departments. Qualifications Preferred: Some college coursework in accounting, business administration, healthcare administration, health information management or management. Minimum: Basic MS Word and Excel skills, 35 wpm keyboarding/typing speed, and basic math skills. Preferred: Advanced user of MS Word, Excel and Outlook. Minimum: Successful completion of the Revenue Cycle Department Intern program, possession of a Billing Certificate or 6+ months of medical office or patient access experience, working in a healthcare environment such as a doctor’s office, patient registration, hospital/clinic billing or scheduling. Preferred: 1 year in a hospital/physician/clinic environment with knowledge of all billing and/or registration systems and types of medical coverage. Hard Skills Charge reviews Retro‑reviews Account/claim edits Insurance collections Billing Medical office experience Patient access experience Basic math skills Keyboard/typing speed Certifications and Qualifications Billing Certificate Revenue Cycle Department Intern program #J-18808-Ljbffr