Order-to-Cash Specialist

Job ID: 41342 | Location: Louisville, Kentucky, USA | Expected Salary Range*: $69,420.00 - $92,560.00 | Work Model: Onsite Overview As an Order-to-Cash Specialist supporting Clariant's Catalyst Business Unit, you will own and drive a critical end-to-end process that sits at the heart of our customer experience, from quotation creation through to delivery. Working closely with regional Sales, as well as regional and global Supply Chain and GBS teams, you will ensure order accuracy, operational efficiency, and continuous improvement across the entire OtC cycle. Through data-driven analysis, Lean Six Sigma principles, and strong cross-functional collaboration, you won't just keep the process running, you'll make it better, delivering measurable impact on customer satisfaction and business performance. This is an onsite role with openings in Louisville, KY and The Woodlands, TX. We encourage candidates with a background in customer service, supply chain, or logistics within manufacturing and/or the chemical industry to apply. Your hands-on experience in fast-paced, operationally complex environments is exactly the foundation this role is built on. Responsibilities Manage the end-to-end Order-to-Cash process for defined customers and products, including order tracking, customer communication, and quotation creation across all markets Ensure high order data accuracy and maintain backlog commenting in line with established rules and standards Monitor OtC KPIs and implement corrective actions to drive performance improvements and customer satisfaction Coordinate with Scheduling, Planning, and global/regional OtC and SCM teams to cascade order-relevant updates and support informed decision-making Support Supply Chain performance reporting including OTIF analysis, backlog reporting, and root cause analysis within the QNS process Leverage data-driven approaches and Lean Six Sigma principles to identify process inefficiencies, propose solutions, and drive continuous improvement across regional Supply Chain workflows Maintain accurate process documentation including SOPs and Work Instructions to meet audit requirements Support master data maintenance covering customer master, material master, and pricing conditions Collaborate with global and regional OtC Management to harmonize processes and implement globally aligned best practices across the segment Requirements Bachelor's degree preferred; equivalent professional experience will be considered in lieu of a formal qualification Minimum 2 years of experience in Customer Service, Supply Chain Operations, Project Coordination, or a related business function Solid understanding of business processes and customer service principles Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook), with the ability to work with data, create reports, and leverage business intelligence tools; exposure to ERP systems (SAP preferred) is desirable but not required Lean Six Sigma Green Belt certification is advantageous but not required What’s in it for you? Medical/Dental/Vision Insurances Paid Holidays PTO time with a carry-over benefit Tuition Reimbursement Wellness Program EAP Program Spending and Savings Accounts Life/AD&D Insurance Disability Insurance Pet Insurance Online discount Mall Auto/Home Insurance Identity Theft Protection Legal Services Plan *Includes base salary and annual incentive bonus; final offer based on skills, experience and internal equity. Clariant is a Swiss-based global specialty chemicals company, which is concentrated and developed in three business units: Care Chemicals, Catalysts and Adsorbents & Additives. Our purpose as a company is reflected in our tagline "Greater chemistry - between people and planet", which considers the principles of customer, innovation and people orientation, as well as a focus on creating solutions to foster sustainability in different industries by offering high-value and high-performance chemical specialties. At Clariant, we believe that diversity, equity and inclusion are essential to our success. We strive to cultivate a workplace where all employees feel welcomed, respected, supported, and valued. Our diverse workforce allows us to tap into a wealth of perspectives, experiences, and capabilities that drive innovation. We are committed to ensuring equal opportunities for professional growth and advancement across all levels of the organization, based on objective criteria and regardless of gender, gender identity, race, ethnicity, religion, protected veteran status, age, disability, sexual orientation or other aspects of diversity in accordance with the relevant governing laws. By bringing together talented individuals with diverse backgrounds and viewpoints, we gain the agility to meet the evolving needs of our global customers and communities. Join our team to help advance our mission of fostering a culture of belonging where everyone can thrive. Clariant Corporation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, protected Veteran status, or any other protected class as established by law. Learn more about Clariant Follow us on Facebook, Twitter and LinkedIn #J-18808-Ljbffr