Restaurant Service Manager

Summary of Position: The role of the Restaurant Service Manager is to focus on professionalism and providing a remarkable customer experience. The ideal candidate must possess in depth knowledge about Food & Beverage in addition to superior customer relation skills. Excellent communication is essential to build a rapport with guests and ability to lead a team.

Duties & Responsibilities include but are not limited to :

• Showing guests to tables during Lunch and Dinner Service
• Greeting and escorting guests with a professional and positive attitude
• Oversea the flow of guests within the restaurant
• Manage the front of the house team
• Liaison between kitchen staff and floor staff
• Maintain ambience of the restaurant, such as lighting, music, cleanliness, and hygiene
• Oversea and pro-actively deal with guest queries and complaints
• Advising guests on menus and beverage choices

Qualifications:

• Able to communicate clearly in and possess a good command of verbal and written English. Additional language skills, such as French would be a distinct advantage and benefit
• A minimum of 2 years’ experience working within a Fine Dining establishment as captain or supervisor.
• Excellent customer service skills and ability to understand and respond to individual guests needs and requirement s
• A genuine interest and understanding in food and drink – wine and cocktail knowledge is essential
• Ability to think on your feet and under pressure while maintaining a positive outlook.
• Career minded and looking to grown into a General Manager Position within 1-2 years.

Physical Demands: This position is very active and requires standing for long periods of time. The position may require occasional lifting of products weighing up to 20 pounds.

Position Type and Expected Hours of Work: This position regularly requires long hours and a schedule that fluctuates based on business needs.

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