Restaurant Supervisor

Job Details: Job Location: JBD - Durham, NC 27708, Position Type: Full Time, Salary Range: $25.00 - $25.00 Hourly, Join Our Team

At the JB Duke Hotel, exceptional hospitality starts with exceptional people. We are looking for a Restaurant Supervisor who enjoys being present on the floor, supporting a team, connecting with guests, and helping create memorable dining experiences.

This is an excellent opportunity for someone who thrives in a fast-paced hospitality environment and understands that great service comes from strong leadership, attention to detail, and a genuine commitment to both guests and fellow team members.

What You'll Do

Key responsibilities include:

• Provide hands-on leadership and visible floor supervision throughout restaurant, bar, and in-room dining operations.
• Ensure guests receive warm, attentive, and efficient service while quickly addressing questions or service concerns.
• Support the Restaurant Manager and Food & Beverage leadership team with daily operational needs.
• Coach, train, and develop team members to consistently meet our service and performance standards.
• Help create an engaged and accountable team environment through clear communication, feedback, and recognition.
• Assist with scheduling and staffing to support business levels and operational needs.
• Ensure team members are knowledgeable about menu offerings, service standards, hotel procedures, and guest expectations.
• Support efforts to maximize revenue by identifying opportunities to enhance the guest experience and increase food and beverage sales.
• Assist with maintaining departmental procedures, service standards, and training materials.
• Promote a safe, clean, organized, and professional work environment.
• Support hotel sustainability, recycling, and workplace safety initiatives.
• Serve as a role model by consistently demonstrating professionalism, reliability, teamwork, and genuine hospitality.

Qualifications: What You Bring to the Table

• At least one year of restaurant or food and beverage experience; experience in an upscale, fine-dining, or hotel environment is preferred.
• Previous supervisory, lead, or demonstrated leadership experience strongly preferred.
• High school diploma or equivalent preferred; a combination of relevant education and hospitality experience will be considered.
• Working knowledge of wine, spirits, and alcoholic beverage service preferred.
• Strong communication and interpersonal skills.
• Ability to coach, motivate, train, and support team members while maintaining appropriate accountability.
• A hands-on leadership style and willingness to step in wherever needed.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• A genuine commitment to exceptional guest service and hospitality.
• Flexibility to work a varied schedule, including early mornings, evenings, weekends, and holidays based on business needs.

Physical Requirements

This position is active and requires significant time standing and walking throughout the shift. Team members must also be able to:

• Frequently bend, reach, lift, and carry items associated with restaurant operations.
• Frequently lift or carry items weighing up to 10 pounds.
• Occasionally lift or move items weighing up to 30 pounds.
• Perform the essential functions of the position, with or without reasonable accommodation.

Why Join Us?

We believe taking care of our team is essential to taking care of our guests. Eligible team members have access to a comprehensive and competitive benefits package designed to support health, financial well-being, work-life balance, and professional growth.

Benefits may include:

• Medical, dental, and vision insurance
• Employer-paid disability and life insurance
• Paid Time Off and paid holidays
• 401(k) retirement plan with employer match
• Complimentary employee meals
• Complimentary parking
• Employee Assistance Program
• Hotel and dining discounts
• Opportunities for professional development and career growth

Be Part of Something Exceptional

At the JB Duke Hotel, hospitality is more than completing a checklist. It is about anticipating needs, supporting one another, and creating exceptional experiences for every guest who walks through our doors.

If you are a hospitality professional who enjoys leading from the floor, developing people, and delivering memorable service, we would love to hear from you.

The JB Duke Hotel operates seven days a week, and schedules are based on business and operational needs. This job posting provides a general overview of the position and is not intended to represent every responsibility or duty. Responsibilities may be adjusted as business needs evolve.