Lead Registration Specialist

Lead Registration Specialist (Onsite)

As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another.

Vitu provides innovative, cutting-edge services to the motor vehicle industry. Our namesake solution manages titling and registration transactions in all 50 states and across multiple locations all on one platform. With the mission of expanding and automating Vehicle-to-Government (V2Gov) transactions, the Vitu platform is reimagining how drivers, businesses and governments interact with vehicles. Vitu has offices in California, Florida, Georgia, Illinois, Indiana, Minnesota, Montana, North Carolina, New Hampshire, New Jersey, New York, Ohio, Oregon, Pennsylvania, and Virginia.

Job Summary

This individual must have knowledge of the registration and transfer process, policies and procedures as set forth by DMV as well as internal company policies.

Key Responsibilities

• Monitor your direct reporters
• Performance
• Maintaining minimum audit numbers with KPI and monthly sheet Audit Manager created
• Ensure SLA is being met on tickets
• Notify audit manager with concerns
• Perform verbal warnings if needed
• Perform regular check-ins
• Approve/deny time off request
• Ensure approved time off is added to the Audit Time Off Calendar
• Make time card corrections and approve time cards
• Monitor your team's slack channel for questions and provide answers
• If unsure of the answer, reach out in the lead slack channel for assistance
• Make sure you are asking up the chain and not below for question assistance
• Monitor the lead slack channel and DTO channel to answer questions from AE's or NTX Customer Support
• Assign staff transactions appropriately when required.
• Assist Audit Manager with interviews when hiring new auditors
• Assist Audit Manager in training new auditors assigned to your group
• Assist with the monthly audit meeting
• Record talking points
• Run meetings when audit manager is unavailable
• Work with other leads to mass approve transactions for applicable customers.
• Work with Audit Manager and NTX Account Executives for customer follow ups/possible retraining of customers if continual mistakes are happening
• Assist Audit manager with keeping training documents updated
• If you see something that needs updating let the audit manager know
• Audit transactions assigned to you or perform QA if applicable.
• Work with Audit Manager to ensure document issue found messages are being sent following Vitu customer service.
• Work with the Audit Manager to reach out to 3rd party vendors (i.e Yassi) or different state DMV to ensure proper procedure.
• If the Audit Manager is out follow standard operating procedures, if issues arise, if that does not correct the issue, reach out to NTX Operation Manager.

Minimum Qualifications and Experience

• High School Diploma, General Educational Development (GED) or comparable completed educational certification.
• Proficient in using Microsoft Office or Google Suite products.
• Strong verbal and written communication skills.
• Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization.
• At least five years' experience as a DMV clerk at a dealership, credit union or may have obtained their experience as a previous DMV employee or registration service

Preferred

• Previous leadership experience.
• Experience in a fast-paced production environment.
• Familiarity with automotive, titling or finance industry.
• Critical thinking skills.
• Proven ability to organize and prioritize daily work.

Workplace Environment:

• Perform routine and repetitive production work.
• Sit or stand, for lengthy periods of time.
• Prolonged exposure to computer screens.
• Primary schedule is Day Shift, Monday - Friday. There may be occasions that require overtime, evening, holiday, or weekend shifts. Ability to lift or push up to 35 lbs.

Compensation

The hourly rate range for this position is: $20.50 - $22.50

The final pay for this position will be determined by multiple factors including, but not limited to, location, education, experience, training and skills.

At Vitu, our engaged workforce is the key to our success. We are committed to creating a positive, inclusive, and motivating environment where employees feel valued, connected, and empowered. We have an Employee first culture and foster a collaborative environment where innovation, creativity, diverse ideas and opinions are valued. We value each team member and ensure they have the opportunity to grow and contribute to the success of our organization.

At Vitu, we care for our employees and their families. We offer a comprehensive benefits package including -

• Healthcare Coverage for you and your family covering Medical, Dental & Vision
• Tax Advantage accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Generous PTO
• Pet Insurance
• Retirement Planning
• ID Theft Insurance
• Life and Disability Insurance
• Commuter Benefits
• Accident & Hospital, Critical Illness Insurance
• Tuition Reimbursement

Vitu is an Equal Employment Opportunity Employer. We value diversity and are dedicated to providing an equal and inclusive working environment. We are committed to providing an environment that is free from discrimination and harassment. We do not discriminate on the basis of race, color, religion, age, sex, sexual orientation, gender identity, ethnicity, national origin or ancestry, disability, marital status, veteran status or any other category protected by applicable federal, state or local law. Vitu is committed to providing reasonable accommodations when requested by an applicant or employee with disabilities, unless such accommodations would cause undue hardship.