Benefits Administrator

Benefits Administrator, Leave Of AbsenceThe Benefits Administrator, Leave Of Absence provides administrative support for Raising Cane's leave program, ensuring processes are managed accurately and efficiently. This role partners with Leave Specialists to maintain case documentation, audit system data, coordinate administrative workflows, and support a seamless leave experience for Crewmembers. Success in the role requires strong organization, attention to detail, discretion, and a commitment to accuracy.Your Impact and Responsibilities:Review, sort, and route incoming leave documentation to the appropriate Leave Specialist for review and actionCreate, maintain, and organize electronic leave case files within AbsenceSoft, ensuring documentation is complete, accurate, and properly associated with each caseAudit leave data between AbsenceSoft and Workday to validate integrations, case statuses, leave dates, and Crewmember information; identify discrepancies and partner with Leave Specialist to resolve issuesMonitor shared mailboxes, work queues, and system tasks to ensure documentation and administrative requests are processed in a timely mannerPerform administrative updates within AbsenceSoft and Workday and track outstanding documentation or tasks requiring follow-upPrepare leave correspondence, forms, and communications while maintaining accurate records and safeguarding confidential informationSupport leave reporting, data validation, compliance audits, and other administration activitiesPartner with Leave Specialists to help ensure cases progress efficiently throughout the leave lifecycleIdentify opportunities to improve workflows, data quality, and administrative processesSupport system testing, implementation activities, improvement initiatives, and other duties as assignedQualifications:2+ years of professional administrative experience in case management, employee benefits, Human Resources, or a related fieldBachelor's degree in Human Resources, Business Administration, or a related field, or equivalent work experienceProficient in Microsoft Office applications, including Excel, Outlook, and Word, with the ability to learn new systems and technologyDemonstrated ability and willingness to learn leave administration processes, systems, and applicable regulationsGenuine compassion for others and a commitment to supporting Crewmembers during challenging life events with empathy, professionalism, discretion, and a strong sense of urgencyHighly organized and detail-oriented with the ability to manage multiple priorities, maintain accuracy, and handle sensitive information confidentiallyStrong critical thinking, problem-solving, and communication skills, with the ability to identify discrepancies and maintain accurate data across systemsPositive and collaborative team player with a continuous improvement mindsetPreferred Qualifications:Experience working with HRIS, leave management, or case management systems; experience with Workday and/or AbsenceSoft preferredFamiliarity with leave of absence processes, employee benefits, or related compliance programsAll your information will be kept confidential according to EEO guidelines.Terms of UsePrivacy PolicyCandidate Privacy NoticeIt is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.