Director of Operations

About the Hotel : Located on the iconic Sunset Strip, The Sun Rose West Hollywood is a newly rebranded, independent, award‑winning hotel and a proud member of Preferred Hotels & Resorts. The property features 149 guest rooms and suites, a signature rooftop poolside restaurant, a full‑service spa, and an intimate live music venue. Compensation Salary Range: $160,000.00 – $170,000.00 annually Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? Yes Overview Support the General Manager in managing the Rooms, Food & Beverage, Financing, Sales & Marketing, and Repairs & Maintenance Departments to achieve guest satisfaction scores, operating and financial goals of the owner. Act as General Manager in his/her absence when necessary. Essential Duties and Responsibilities Lead all operational managers to success on daily, weekly, monthly, and annual action plans related to the property strategic plan. Plan, organize, facilitate, attend, and/or participate in various hotel and departmental meetings. Ensure compliance with brand standard operating procedures and policies. Develop, manage, and execute Pages/Food & Beverage division budgets and revenue forecasts; implement controls for expense management and labor cost scheduling. Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline or termination of staff members as appropriate. As a member of the Executive Committee, help create and execute the financial objectives of the hotel. Comply with attendance rules and be available to work on a regular basis. Perform any other job–related duties as assigned. Qualifications and Skills Minimum 3–5 years of management experience, preferably in both rooms and F&B. Computer literacy and financial management required. Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, business planning, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long‑range planning. Able to resolve guest, supervisor, and associate conflicts. Effective verbal and written communication skills; ability to adapt communication style to suit different audiences. Benefits HEI Hotels & Resorts offers a comprehensive benefit program focusing on physical, mental, and financial wellness. Medical, dental, and vision coverage are provided through Anthem Blue Cross Blue Shield and EyeMed. Vacation, sick and holiday programs, pet insurance, and supplemental, spousal, and child life insurance are also available. Disability plans, a 401(k) savings plan with matching funds, and discounts through the 'YouDecide' and Hotel Room Discount programs add further value. HEI Hotels & Resorts is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Applicants with arrest or conviction records will be considered in accordance with applicable fair‑chance ordinances in Los Angeles and San Francisco and the California Fair Chance Act. Equal Opportunity Statement HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. #J-18808-Ljbffr The Sun Rose West Hollywood